Renewal Manager

4 weeks ago

Singapore CyberArk Full time

Join to apply for the Renewal Manager - ASEAN role at CyberArk

Join to apply for the Renewal Manager - ASEAN role at CyberArk

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Company Description
About CyberArk :
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.
Job Description
Reporting to the Manager, Renewal Management – APJ, your main objective is to drive allsoftware maintenance and subscription renewals sales. You will be workingin close partnership withvariousinternalteamsand/or ChannelPartners toidentify the list of projects that will expire in the upcoming months and start the process to renew them.

  • Manages a regional territory and supports both direct customers and partner-led accounts.
  • Contributes to a 6-month rolling forecast by leveraging account-level insights, historical trends, and ecosystem data to anticipate churn and guide business decisions
  • Negotiates effectively with customers and partners to minimize discounts and eliminate free-of-charge requests.
  • Works cross-functionally with Sales, Customer Success, and Analytics to mitigate risk, influence retention, and drive proactive renewal outcomes
  • Leads account planning sessions for mid and large accounts with internal teams and ecosystem partners.
  • Owns the full software subscription renewal cycle — from proactive follow-up and quoting to execution — ensuring target achievement while identifying upsell opportunities
  • Understands how the role contributes to company metrics, reporting, and business goals.
  • Engages directly with customers to build trusted relationships and effectively communicate the value of CyberArk support and continuous renewal
  • Maintains high data integrity while managing a large volume of transactions
  • Work on complex renewals deals involving multiple contracts, co-terming, cross-region elements
  • Thrives in environments that require manual processes and reconciliation of data across multiple systems.

Qualifications
  • Ideally6+years of renewals experience in Enterprise Software space for the ASEAN region
  • Experience managing renewals in a Saas environment
  • Prior experience of managing volume and working with in-country channel partners for ASEAN countries
  • Discipline in managing time and monitoring results
  • Proven track record of successininside sales
  • KnowledgeofCRM software (preferably Salesforce)
  • Ability to multi-task and prioritize while achievingsales quota
  • Works well in a matrix organization
  • High Energy,Self-Motivated and persistent
  • Creative problem-solving, strong interpersonal skills and willingness to take the initiative
  • Excellent written and phone communications skills while leveraging IT and communication tools
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Industries Software Development

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