Renewal Manager

**Strength in Trust**:
OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

**The Challenge**:
As a OneTrust Renewals Specialist, you'll deliver an exceptional customer experience at the time of renewal - while creatively solving complex customer challenges. You will create and execute quarterly renewals goals through research, negotiation and management of subscription renewal quotes and contracts.

**Your Mission**:

- Manage a portfolio of client renewals end-to-end, identifying and helping mitigate roadblocks at an early stage, ensuring successful, on-time, execution of processes and contract execution.
- Partner closely with colleagues in Sales teams and Customer Success to provide seamless support during renewals
- Identify and manage client stakeholders and build and maintain relationships with key individuals.
- Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and manage contractual documentation.
- Identify commercial opportunities to increase Customer's utilisation of the OneTrust platform and work with the sales team to take advantage of any opportunities.
- Pro-actively collect, analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams.
- Support the growth and further development and automation of renewal processes for the business.

**You Are**:

- You're a go-getter who enjoys solving complex problems.
- You enjoy collaborating across multiple teams to find the missing pieces of the customer's puzzle and you don't settle for anything less than success.
- You're eager to grow personally and professionally and you see obstacles as challenges.
- You possess excellent English communication skills, both verbal and written

**Extra Awesome**:

- 1+ year of Customer facing experience at a Sales Company with roles in Sales, Sales Development, Account Management, Renewal Management, Customer Success, or similar roles
- Experience working with customers
- BS degree (preferred in Marketing, Business or Communications)
- Strong verbal and written communication skills
- Excellent interpersonal and critical thinking skills
- Comfortable in a fast paced & high-volume environment
- Fluency in Thai is a plus

**Where we Work**:
OneTrust embraces a flexible working model. The underlying "why" for our workplace strategy is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to _Finish Stronger_.

Each role may have specific flexible, hybrid, or in-office requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.

**Benefits**:
**Resources**:
Check out the following to learn more about OneTrust and its people:

- OneTrust Careers on YouTube

**Your Data**:
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview**.**You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

**Our Commitment to You**:
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.