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Front Office Lead

1 month ago

Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

Primary Responsibilities

  • Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
  • Initiate and maintain effective coordination and communication within the Front Office and other departments, especially Housekeeping, to ensure seamless experiences for all guests
  • Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests
  • Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the resorts-wide sales opportunities
  • Maintain the confidentiality of all guests and business practices of the Resort

Requirements

  • Minimum Diploma in Hotels/Hospitality Management or its equivalent
  • Minimum 2 years' experience in the hospitality industry, preferably in 5-star hotels
  • Good interpersonal skills with effective multi-tasking, time management and problem-solving skills
  • Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching
  • Able to perform shift work, including weekends and public holidays
  • Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
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