Front Office Services Lead

4 hours ago

Singapore beBeeHospitality Full time

Job Title: Front Office Manager

The successful candidate will be responsible for overseeing all front office operations to ensure smooth and efficient service delivery. This includes managing the front desk, handling guest complaints and special requests, creating staff duty rosters, and coordinating communication with other departments.

Key Responsibilities:

  • Oversee all front office operations to ensure seamless service delivery
  • Lead and train the front office team to maintain high service standards
  • Handle guest complaints and special requests to ensure guest satisfaction
  • Create staff duty rosters and ensure adequate manpower coverage
  • Coordinate communication and cooperation with other departments (e.g., Housekeeping, Maintenance)
  • Monitor check-in and check-out procedures for accuracy and efficiency
  • Develop, implement, and enforce standard operating procedures (SOPs)
  • Manage room inventory and implement yield/revenue strategies
  • Prepare regular operational reports and performance analyses

Requirements:

  • Fluent in both English and Chinese
  • A minimum of 3 to 5 years of relevant experience

Benefits:

  • Leave entitlements: 10 days of annual leave, 1 day of birthday leave, medical leave (MC) and childcare leave (CCL) follow MOM regulations
  • Medical benefits: Up to SGD 300 per year, applicable to general practitioners, TCM (Traditional Chinese Medicine), and dental services in Singapore

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