Workplace Experience Manager

Join to apply for the Workplace Experience Manager role at CBRE Asia Pacific

2 days ago Be among the first 25 applicants

Join to apply for the Workplace Experience Manager role at CBRE Asia Pacific

Get AI-powered advice on this job and more exclusive features.

About The Role

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

Job ID

Posted
08-Aug-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Singapore - Singapore
About The Role

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You'll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
  

What You'll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.
  

Service line: GWS Segment Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales

Referrals increase your chances of interviewing at CBRE Asia Pacific by 2x

Sign in to set job alerts for "Experience Manager" roles. Manager, Entertainment & Training Standards, Disney Cruise Line Assistant Director/Senior Manager/Manager (Community Relations) Manager, People Development and Experience Lead Executive - Centre for Service Excellence Senior Manager, Marketing and Communications Manager/ Senior Manager (Industry Strategy), Industry Division Senior Executive/ Assistant Manager - Ecommerce Operations Senior Manager/Manager, Corporate & Marketing Communications Sr Vice President, APAC Client Change Lead - Fund Services Operations- Hybrid Customer Relationship Management Manager Senior Manager/Manager, Clinical Operations Senior Manager/ Manager (Community Outreach) Director, Regional Head of APAC End User Services, Client Comms and Collaboration Senior Executive/Assistant Manager (Business Planning & Analytics) Senior Executive/Assistant Manager (Business Planning & Analytics), Corporate Planning & Services

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---