Senior Workplace Experience Executive

Job Title

Senior Workplace Experience Executive

Job Description Summary

Under the supervision of the Facilities Manager, the Senior Assistant Facilities Manager is responsible for assisting in all areas defined as part of the Facility Manager position. This is a management position that will directly and indirectly supervise individuals, building staff, operations, and coordinate across the facilities organization at a specific location, set of buildings, or campus environment. The Senior Assistant Facilities Manager drives implementation of company best practices in alignment with client goals and objectives to deliver a well-managed and maintained building.

Job Description

About the Role:

• Act as the primary point of contact for all workplace operations and experience at the site.
• Lead and supervise on-site workplace experience activities, ensuring smooth daily operations.
• Conduct regular site inspections, feedback sessions, and implement improvements to workplace services and amenities.
• Foster a welcoming, inclusive, and professional environment for employees, visitors, and VIPs.
• Plan, coordinate, and execute corporate events, workshops, town halls, team-building activities, and other employee engagement programs.
• Develop event concepts, timelines, budgets, and post-event evaluation reports.
• Liaise with vendors, caterers, and service providers to ensure seamless execution of events.
• Ensure all events align with the company's brand and workplace culture objectives.
• Lead CSR initiatives including community engagement, volunteering programs, sustainability projects, and charity drives.
• Coordinate with internal teams and external partners to maximize participation and impact.
• Monitor CSR program effectiveness and report on outcomes and participation metrics.
• Oversee day-to-day office operations, including space planning, maintenance, and safety compliance.
• Work closely with FM vendors to ensure office infrastructure and equipment are maintained efficiently.
• Implement office policies, guidelines, and workflows that support employee productivity and comfort.
• Monitor office budgets, supplies, and service contracts to optimize operational efficiency.
• Deliver high-standard hospitality services for VIPs, executives, clients, and visitors.
• Manage VIP arrivals, meeting coordination, and personalized services to ensure a seamless experience.
• Collaborate with internal teams and vendors to design and implement tailored hospitality programs.
• Anticipate VIP and executive needs and proactively address any requirements or preferences.
• Supervise on-site staff and coordinate with cross-functional teams to ensure workplace experience and operational standards are met.
• Manage relationships with external service providers, vendors, and contractors.
• Negotiate contracts, track service level agreements (SLAs), and ensure compliance with company standards.
• Maintain records and reports related to events, workplace initiatives, CSR programs, and facilities operations.
• Analyze workplace data and provide recommendations to enhance operational efficiency and workplace experience.

About You:

• Minimum Diploma in Facilities Management, Business, Hospitality, or any related field.
• At least 5 years of experience in workplace operations, event management, or hospitality services.
• Strong leadership and stakeholder engagement skills to foster inclusive workplace experiences.
• Proven ability to manage corporate events, CSR initiatives, and VIP hospitality programs.
• Solid understanding of office and facilities management, including vendor coordination and safety compliance.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If yo

INCO: "Cushman & Wakefield"

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