Workplace Experience Director

2 days ago


Singapore CBRE Full time

**Workplace Experience Director**

**Job ID**
- 226787

**Posted**
- 08-Jul-2025

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Facilities Management

**Location(s)**

Singapore - Singapore

**About the Role**:
As a CBRE Workplace Experience Director, you will oversee the department responsible for the delivery of all workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

**What You’ll Do**:

- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
- Develop and oversee all operating and administrative policies and procedures. Align with the client's business needs, goals, and objectives. Review and contribute to clients’ strategic plans and staffing needs. This includes employee recruitment, performance management, engagement, development, and financials.
- Responsible for revenue and expense management for the assigned property. Establish savings goals and create action plans to improve financial position. Create and manage the budget.
- Develop and maintain vendor partnerships with the intention of cost-saving efforts.
- Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. Monitor key service delivery metrics.
- Review and audit the Service Business Continuity plan. Always follow safety standards.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to act while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
- Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
- Significantly improves and changes existing methods, processes, and standards within job discipline.

**What You’ll Need**:

- HS Diploma or GED required.
- Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Expert organizational skills and an advanced inquisitive mindset.



  • Singapore Workplace Full time

    **Responsibilities**: - Deeply understand the Workplace system architecture and integration components. - Engage with potential customers and key internal/external contacts to understand their business objectives and demonstrate the value proposition of Workplace. - Deliver customized pre-sales technical presentation and product demonstrations to customers...


  • Singapore JLL Full time

    JLL supports the Whole You, personally and professionally. Director Workplace Experience Work Dynamics - Integrated Facilities Management JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the...

  • Program Director

    2 weeks ago


    Singapore CBRE Full time

    **Program Director [Workplace Experience]** **Job ID** - 226691 **Posted** - 26-Jun-2025 **Service line** - GWS Segment **Role type** - Full-time **Areas of Interest** Facilities Management, Project Management **Location(s)** Singapore - Singapore **Job Information**: **Role**: Program Director [Workplace Experience] **Job Family/Function**:...


  • Singapore CBRE Asia Pacific Full time

    Join to apply for the Workplace Experience Manager role at CBRE Asia Pacific 2 days ago Be among the first 25 applicants Join to apply for the Workplace Experience Manager role at CBRE Asia Pacific Get AI-powered advice on this job and more exclusive features. About The RoleAs a CBRE Workplace Experience Manager, you will be responsible for managing...

  • Senior Manager

    2 weeks ago


    Singapore Ministry of Digital Development and Information Full time

    What the role is: We are seeking a dynamic team player to develop and implement workplace strategies related to sustainability, space allocation, corporate services processes, business continuity planning and also organise employee appreciation events. What you will be working on: • Stay updated on industry trends and best practices related to workplace...


  • Singapore SINGAPORE NATIONAL EMPLOYERS FEDERATION Full time

    **Job Overview**: The AD/CWD reports to the Senior Director of the Centre for Workplace Development (SD/CWD) and is part of the CWD leadership team which ensures that Workplace Grants and Programmes undertaken by CWD are effectively delivered. **Responsibilities and duties**: - AD/CWD is a people manager role thus will be expected to exercise leadership...


  • Singapore WeWork Full time

    About Us At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members...


  • Singapore WeWork Full time

    About Us At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members...


  • Singapore NCS Group Full time

    Join to apply for the Workplace Experience Lead role at NCS Group Join to apply for the Workplace Experience Lead role at NCS Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of...


  • Singapore JLL Full time

    JLL supports the Whole You, personally and professionally. Workplace Experience Lead Work Dynamics - Integrated Facilities Management ROLE AND RESPONSIBILITIES OVERALL ROLE This position is responsible for the end-to-end Occupant and Guest Experience within the assigned portfolio, with the focus on providing outstanding Experience in the Workplace. With...