Workplace Experience Transformation Program Manager

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**

**Short Description**
Lead a cross-functional team to define a wholistic workplace experience strategy for Kyndryl, and drive execution of solutions and transformation in support of that strategy.

**Expected Outcomes**
- Defined Kyndryl Workplace Experience Strategy
- Transformation of the workplace to:

- Advance of The Kyndryl Way
- Solidify Kyndryl as an Employer of Choice
- Enable the best service to clients
- Drive meaningful and intentional investments aligned with Kyndryl’s financial goals
- Position Kyndryl as Client 0 for Digital Workplace Services

**Key Stakeholder Relationships**
- RDC, CIO, HR, CH&S, Marketing, Finance, Communications
- Kyndryl practices, countries, and CICs
- DWS team

**Key Accountabilities**
- Define vision and strategy for Kyndryl’s workplace experience, aligned with the overall strategy and key plays
- Provide program structure and governance for cross-functional transformation in support of the defined strategy
- Ensure comprehensive change management and communications associated with transformation efforts
- Position Kyndryl as client 0 for DWS

**Suggested Development/ Critical Experiences**
- Program leadership for enterprise transformation
- Strategy definition
- Executive communications

**Required Technical and Professional Expertise**

**Communication**
- Develops intentional, devoted relationships and connections with influential people including C-level contacts. Builds strategic networks for the organisation’s benefit using higher order political savvy and astuteness.

**Growth mindset**
- Stimulates innovation by having a curious mindset, asking questions to understand and examine assumptions. Takes calculated risks, and experiments. Actively disrupts their own, and the organisation and industry’s thinking and practice. Removes organisational and industry barriers to innovation

**Leadership**
- Leads in an empathetic, humble manner balancing fierce strategic resolve with genuine openness to new ideas and different perspectives. Reflects and cares for how organisational-level decisions affect others and their future. Aligns effort and works with the leadership group to drive the future ambitions of Kyndryl.

**Drives results**
- Drives and stretches business performance to exceed expectations. Pushes to meet or beat commercial goals, and personally improves performance so the organisation and its strategic partners can create improved results.

**Strategic Thinking**
- Defines and communicates a strategic direction to align stakeholders and to provide guidance for operational and project decision-making.

**Program management**
- Usage of requisite tools of program management i.e. MPP, Excel, PPT, estimation tools, financial tools to gauge profitability of the program, etc
- Understands essential parts of program management i.e. Planning, periodic meeting management, task allocation and monitoring, using escalation when needed, risk management, change management, working towards sign off of key project milestones, etc
- Ability to contextualise program objectives in business sense, as well have a high level technology appreciation of the solution. (Essentially, ability to adapt, if not having specific experience in the industry domain or the technology solution)
- Ability to manage range of stakeholders (CX levels to developer roles)
- Negotiation skills and the ability to work towards desired outcomes
- Communication skills balance, being assertive when needed.

**Preferred Technical and Professional Experience**

As indicated above.

**Required Education**

Bachelor's Degree

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you