Operations Admin Executive

4 weeks ago

Singapore Coliwoo Full time
Operations Admin Executive (Coliving/Hotel/Serviced Apartment)

Coliwoo, established in 2019 as an LHN Group subsidiary, is a pioneer of Singapore's purpose-built co-living model and a leading local co-living service operator. The company offers thoughtfully designed rooms with modern amenities and spacious communal areas to foster community among members from diverse backgrounds. Committed to sustainability, Coliwoo refurbishes underutilised properties and incorporates eco-friendly technologies such as solar panels and EV charging stations, aligning with Singapore's net-zero emissions goals.

Job Responsibilities:

  • Handle enquiries and follow-up actions related to THM and other systems.
  • Support Operations Admin Executives (OAEs) across all Coliwoo sites during their absence or as needed.
  • Manage orders and claims submissions by the maintenance team.
  • Monitor various tracking files and records from all sites.
  • Provide administrative support as required.
  • Compile weekly and monthly reports.
  • Work with onsite teams to ensure proper training is implemented.
  • Monitor daily facility operations and liaise with contractors, maintenance, and housekeeping teams.
  • Coordinate with tenants on special requests or appeals, such as pre-termination or replacement requests, following company policies and SOPs.
  • Manage documentation for tenants, including background checks, tenancy agreements, security deposits, etc.
  • Collaborate with the Marketing team to consolidate weekly sales reports.
  • Maintain data in the Ibase system and automate operational documents.
  • Monitor monthly arrears, communicate with tenants to ensure prompt payments, and analyze overdue accounts.
  • Generate and escalate credit control issues in monthly management meetings.
  • Liaise with Companies and Finance departments for issuing invoices and statements of account.
  • Manage office supplies inventory.
  • Perform other ad-hoc duties as assigned.

Job Requirements:

  • GCE 'O' Level or Diploma qualification.
  • Proficient in PC skills with a hands-on approach.
  • Quick-witted, proactive, and initiative-taker.
  • Excellent communication and customer service skills.

Visit Coliwoo.com to learn more about our company. Only shortlisted candidates will be notified.

Seniority level
  • Executive
Employment type
  • Full-time
Job function
  • Customer Service and Administrative
Industries
  • Real Estate and Hospitality

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