Manager, Field Restaurant Operations

4 weeks ago


Singapore PLK APAC PTE. LTD. Full time

Our Opportunity

The Manager of Field Restaurant Operations provides significant value to both our franchise partners and within the Burger King, Popeyes and Tim Hortons business by being the in-house expert on restaurant operations, including standards, best practices, and training. These efforts are directed toward the dual goals of increasing guest satisfaction and improving franchisee profitability.

This role is highly dynamic and provides an outstanding platform for understanding and influencing all Operations aspects of the business.

Roles and Responsibilities

Specifically, the Manager of Field Restaurant Operations will be responsible for leading initiatives to help ensure franchise partners are supported in the following key areas:

  • Brand Standards: Execute brand standard operating procedures, with functional knowledge of the Popeyes/Tim Hortons/Burger King Operations Manual
  • Best Practices: Charged with identifying opportunities and areas for improvement to best support the goals of improved guest satisfaction and franchisee profitability.
  • Training: Champion training within the APAC region, both classroom and digital training initiatives

The successful candidate will need to be influential in relationships with external stakeholders (Franchisees and vendors) and internal partners (Field teams & Marketing, Global Operations, etc.). Due to this, successful candidates will be able to demonstrate intimate knowledge of restaurant operations combined with navigating large matrix organizations.

Required Skills

  • Strong understanding of the QSR industry and restaurant operations
  • Business acumen & dexterity with qualitative business concepts
  • 5+ years experience in the large-scale restaurant setting, both Corporate and Franchisee Management
  • Strong communication and interpersonal skills, with ability to build meaningful business relationships
  • Highly organized, motivated and a team player
  • Strong leadership skills and ability to influence others
  • Ability to thrive in an autonomous, fast-paced and deadline-driven environment
  • Proficient in using Excel and PowerPoint
  • Position will necessitate ad-hoc travel to countries throughout the APAC region
#J-18808-Ljbffr

  • Singapore Restaurant Brands International Full time

    **About Restaurant Brands International**: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®,...


  • Singapore Restaurant Brands International Full time

    **About Restaurant Brands International**: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®,...

  • Restaurant Manager

    2 weeks ago


    Central Singapore Olivia Restaurant Pte Ltd Full time

    We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as...

  • Restaurant Manager

    1 week ago


    Singapore PARANGIPETTAI RESTAURANT PTE. LTD. Full time

    Manage and keep up smooth restaurant operations - Supervise both kitchen staff and waitstaff, providing necessary feedback - Write daily budget reports on both revenue and costs - Communicate with diners and mitigate potential conflicts - Organize and take stock of restaurant supplies - Maintain weekly and monthly payroll for staff - Proven work experience...


  • Singapore Verve Restaurant Group Full time

    We are located a 5 min walk from Clarke Quay MRT station Opening: Warehouse (current position) and new outlet at Clarke Quay (**an opening team**) **JOB DESCRIPTION** - Oversee and manage all areas of the restaurant and assist restaurant manager in making decisions on matters of importance to customer service. - Ability to motivate employees to work as a...


  • Singapore NALAN RESTAURANT Full time

    Required to manage food services, supervise, and organize the service crew team with training on standard operating procedures and setting key performance indicators. You will also have the role of developing sales improvement plans, meeting planned goals, KPI reviews and coordinating with other teams on lead generation. **Responsibilities**: **Table & Food...

  • Restaurant Manager

    2 weeks ago


    Singapore SWATOW RESTAURANT PTE. LTD. Full time

    **Responsibilities**: Assist the General Manager in overseeing daily restaurant operations. Ensure guest satisfaction by maintaining high standards of service and addressing customer concerns or complaints. Supervise restaurant staff and provide training and guidance as needed. Assist in hiring, scheduling, and managing staff performance. Monitor...


  • Singapore SARAI RESTAURANT PTE. LTD. Full time

    Roles & ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIESOverall responsible for the administration and operations of the several restaurant outlets under one restaurant brand. Work with chefs and other personnel to plan menus that are flavorful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate...


  • Singapore OLIVIA RESTAURANT PTE. LTD. Full time

    Come join us as an Assistant Restaurant Manager! **Duties**: - Monitor the proper use and operation of computer equipment and operation. - Authorize permits, staff breaks and holidays without affecting the operation. - Promote the sale of food and beverages to help improve the utility, and increase sales. - Controls and supervises his staff developed the...


  • Singapore THE PRATA & CURRY RESTAURANT PTE. LTD. Full time

    We are seeking an experienced and passionate individual with the following qualifications: - A minimum of 3 years of relevant experience in cuisine. - Extensive knowledge and exposure to both North Indian and South Indian menu varieties. - Ability to facilitate management's vision of upgrading the current business model from a Category A restaurant to a...