Manager, Restaurant Operations Technology

7 days ago

Singapore Restaurant Brands International Full time

**About Restaurant Brands International**:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

**Job overview**:
This position sits within the International OPS structure, which is responsible for all strategic Ops projects for all RBI brands across its international regions (EMEA, APAC, & LAC). Within this structure, the position reports into the OPS Engineering function. The type of projects will vary but tend to be of medium
- to long-term focus, on one or more of these areas: guest experiences, restaurant efficiency, and franchisee profitability.

This position interacts with a wide range of individuals and teams including but not limited to restaurant team members, multi-unit managers, restaurant owners, equipment/technology manufacturers, internal cross-functional teams such as ops, tech, marketing, supply chain, development and the leadership team.

**Responsibilities**:

- Improves guest experiences, restaurant efficiency and franchisee profitability globally by leveraging on continuous & step-change improvement opportunities with primary focus in equipment & technologies.
- Models, analyzes, & benchmarks current restaurant operations, equipment, & technologies performance for improvement opportunities.
- Consolidates internal & external voices of customers into solutions critical-to-quality's.
- Structures problem statements and drives solutions scouting, prototyping, testing, and deployment efforts.
- Communicates executable plans and influences internal & external stakeholders.
- Develops business case and ROI models for rollout of new and novel equipment & technologies throughout the regions.
- Creates & drives the Restaurant of the Future vision & roadmap.
- Creates and manages global relationships with key equipment & technologies partners.
- Advocates for our guests and restaurant crews' experiences and the success of our franchisees.

**Qualifications**:

- Master's Degree in Engineering (industrial, systems, mechanical, mechatronics, automation, software, or similar)- 2 to 4 years of prior work experience in engineering and engineering management in the food service/restaurant/QSR industr
- 2 to 4 years of prior work experience involving technical project management, continuous improvements, change management, ops/digital transformation, product development (prototyping, testing, commercializing, etc.), and suppliers management.
- Prior experience working in food service, restaurants, QSR, or hospitality is required.
- Entrepreneurial character with confidence to challenge status quo, take creative/unconventional approaches, & work with unknowns.
- Strong commercial acumen, bias for action, results-driven, and methodical.
- Strong interests in new technologies and improved ways of working.
- Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request._

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