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Restaurant Technology

2 weeks ago

Singapore BK ASIAPAC, PTE. LTD. Full time

**Job Summary**:
Responsible to lead restaurant technology for APAC region reporting to the international restaurant tech leadership.
This role involves managing various partners and independent franchisees to ensure the effective implementation and maintenance of technology solutions across the organization.

**Key Responsibilities**:
Partner Management:

- Cultivate and maintain strong relationships with technology partners, vendors, and suppliers to ensure seamless delivery of services and support.
- Negotiate contracts and manage service level agreements to optimize the value of partnerships.

Franchisee Support:

- Provide guidance and support to franchisees in the implementation and integration of technology systems, ensuring compliance with corporate standards and guidelines.
- Conduct regular assessments and audits to evaluate the effectiveness of technology solutions at franchisee locations.

Technology Innovation:

- Stay abreast of emerging technologies in the QSR industry and assess their potential impact on the business.
- Lead research and development efforts to identify, test, and implement innovative technology solutions that enhance customer experience and streamline operations.
- Build a regional restaurant technology center-of-excellence to help various stakeholders navigate challenges and implement industry-leading best practices.

Budget and Resource Management:

- Develop and manage the regional budget project specific budgets

Project Management:

- Oversee the planning, execution, and monitoring of technology-related projects, ensuring they are delivered on time and within budget.
- Coordinate with cross-functional teams to facilitate successful project outcomes.

Team Leadership:

- Conduct performance evaluations and support professional development initiatives for team members.

**Qualifications and Requirements**:

- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. MBA preferred.
- Proven track record of at least 2 years in technology leadership roles, preferably in the QSR or related industry, with a focus on international operations.
- Strong understanding of restaurant technology systems, including point-of-sale (POS), digital ordering platforms, payment systems, mobile apps, inventory management, middleware, ERP systems and data analytics.
- Experience managing technology partnerships and negotiations with vendors.
- Demonstrated ability to work collaboratively with franchisees and various stakeholders.
- Excellent leadership, communication, and interpersonal skills to effectively manage cross-functional teams and international operations.
- Ability to balance strategic thinking with hands-on problem-solving.
- Knowledge of data security and compliance standards in the restaurant industry.
- Proven project management expertise, driving initiatives from conception to completion.