SIN Hub Manager

2 days ago

Singapore Singapore Airlines Full time

Join to apply for the SIN Hub Manager role at Singapore Airlines

Join to apply for the SIN Hub Manager role at Singapore Airlines

Job Description

Job Description
Rising customer expectations and increased complexities of hub operations, where half of our passenger traffic transits through SIN Hub, necessitates the presence of SQ Management representatives at the airport on 24 x 7 basis. Adding Irregular Operations (IRROPS) and out-of-norm ops into the equation of hub operations further reinforces the need for a SQ representative to coordinate with the various stakeholders and lead flight handling as well as passenger servicing from the frontline.
Key Responsibilities
The SIN Hub Manager is responsible to lead, monitor and ensure safe, effective and efficient operations execution on the ground to deliver the highest standards in hub punctuality, connections and customer experience. They will be the authority and final point of resolution for all servicing and lapses on the ground. Under the guidance of Manager Hub Control, they will also work collaboratively with handling agents and other airport stakeholders such as Changi Airport Group (CAG), Certis and the Immigration & Checkpoints Authority (ICA) to achieve operational outcomes. SIN Hub Manager will be primarily responsible for managing SQ hub operations at Changi Airport, along with Manager Hub Control, focusing on the following:

  • Flight On-Time Performance / Punctuality Management.
  • Transfer Management.
  • Regular Operations Management (Check-in Counters, Departure / Arrivals, Baggage / Ramp Handling).
  • Irregular Operations Management (Flight Disruption, Delayed Arrival, Crisis).
  • VIP and Premium Passenger Handling Management.
  • Safety, Security and Health Matters Management.
  • Relationship Management with Service Partners and Airport Stakeholders.
  • Service Improvements and Projects.
Requirements
  • Degree in any discipline.
  • Able to work well both independently and in teams.
  • Possess strong people and communications skills.
  • Interest in Operations and Customer Servicing.
  • Resourceful, problem-solving inclination and able to multi-task.
  • Demonstrate good networking and communication skills to liaise with both internal and external stakeholders.
  • Results focus and manage resources effectively.
  • Open to continuous learning, unlearning and relearning.
  • Resilient, able to remain calm under stressful conditions while maintaining a positive attitude to manage operations effectively.
  • Able to work long hours averaging 12 hours per day and irregular hours.
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Airlines and Aviation

Referrals increase your chances of interviewing at Singapore Airlines by 2x

Sign in to set job alerts for "Hub Manager" roles. Assistant Manager / Manager Digital Platform Operations Assistant Manager - Regional Strategy & Operations Manager, Strategy and Operations, YouTube Business GTM APAC Strategy and Operations Senior Manager, APAC Senior Business Operations Manager - APAC Strategic Operations Manager, Vendor Sales (Senior) Manager - Assistant Director - Operations Support Services (General Services) Asst Director/ Manager, Operations (Eye) Senior Executive/ Assistant Manager - Ecommerce Operations Assistant Manager / Senior Executive, Clinical Operations Senior Manager, Retail Operations (Hong Kong/Singapore) Regional Workplace Operations Manager (Principal Global Workplace) Manager, Entertainment Technical Operations, Disney Cruise Line Senior Manager, Hotel Operations, Disney Cruise Line Manager (Hospital & Operations Planning – Crisis Planning & Operations), Eastern General Hospital Planning Office TikTok Shop - Regional Manager, Anti-Fraud Investigation and Operations

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • SIN Hub Manager

    7 days ago

    Singapore Singapore Airlines Full time

    Join to apply for the SIN Hub Manager role at Singapore Airlines Join to apply for the SIN Hub Manager role at Singapore Airlines Job Description Job Description Rising customer expectations and increased complexities of hub operations, where half of our passenger traffic transits through SIN Hub, necessitates the presence of SQ Management...

  • Sin Hub Manager

    2 weeks ago

    Singapore Singapore Airlines Full time

    Rising customer expectations and increased complexities of hub operations, where half of our passenger traffic transits through SIN Hub, necessitates the presence of SQ Management representatives at the airport on 24 x 7 basis. Adding Irregular Operations (IRROPS) and out-of-norm ops into the equation of hub operations further reinforces the need for a SQ...

  • Sin Hub Manager

    6 days ago

    Singapore Singapore Airlines Full time

    Rising customer expectations and increased complexities of hub operations, where half of our passenger traffic transits through SIN Hub, necessitates the presence of SQ Management representatives at the airport on 24 x 7 basis. Adding Irregular Operations (IRROPS) and out-of-norm ops into the equation of hub operations further reinforces the need for a SQ...

  • Manager, Ground Operations

    1 week ago

    Singapore Scoot Tigerair Pte Ltd Full time

    **Summary** **Responsibilities**SIN Hub Operations Management and Leadership** Manage and provide leadership and guidance to a team of 5 duty managers to achieve: - Targets for On-Time-Punctuality, Baggage Mishandling and Travel irregularity for daily operations - Areas of innovation and enhancement to ensure no customer mishandling and satisfactory...

  • Section Manager, Ground Operations

    1 week ago

    Singapore Scoot Tigerair Pte Ltd Full time

    **Summary** **Responsibilities**SIN Hub Operations Management and Leadership** Manage and provide leadership and guidance to a team of 5 duty managers to achieve: - Targets for On-Time-Punctuality, Baggage Mishandling and Travel irregularity for daily operations - Areas of innovation and enhancement to ensure no customer mishandling and satisfactory...

  • Specialist, Ground Operations

    1 week ago

    Singapore Scoot Tigerair Pte Ltd Full time

    Summary We are searching for a motivated and enthusiastic operations duty manager (Based in SIN) with extensive knowledge in airport operations to join us! You will be part of the Ground Department team and will be the key personnel responsible for all airport operations matters in SIN station. You will work closely with appointed vendors as well as airport...

  • Cargo - Executive/senior Executive Cargo Hub

    5 days ago

    Singapore Singapore Airlines Full time

    **Key Responsibilities**: 1. Collaborate with internal and external stakeholders to drive operational excellence in the SIN Cargo Hub. Workstreams may include: - Review and re-design the end-to-end cargo handling process, including the critical touch points of cargo handling such as cargo lodge-in to warehouse, cargo build-up and cargo loading into...

  • Senior Specialist, Ground Operations

    3 days ago

    Singapore Scoot Tigerair Pte Ltd Full time

    Summary The purpose of this role focuses on SIN Hub, Stations Performance and Audit and compliance. You will be part of the Ground Department and will work closely with appointed vendors as well as airport authorities and Scoot HQ to effectively manage and handle all operations to ensure smooth airport operations for Scoot. **Job Description**: The purpose...

  • Trainee Air Hub Lead

    3 days ago

    Singapore JJ CONSULTING SERVICES Full time

    Our client is a global leader in gateway services, who is seeking to recruit a Trainee Air Hub Lead - Flight Ops. This position is based in Singapore. **Trainee Air Hub Lead - Flight Ops **Responsibilities** Monitor and disseminate airline schedules to other departments, airline representatives and external business units. - Ensure movement messages are...

  • Social Media Manager, Singapore Sports Hub

    2 weeks ago

    Singapore Singapore Sports Hub Full time

    Singapore Sports Hub is seeking an exceptional talent for the role of Social Media Manager to drive our social media strategy with the aim of boosting our brand visibility, growing our online community and driving the customer engagement. Reporting to the Senior Marketing Director, this role will lead the social team and work with the appointed social media...