Customer Service Executive

2 weeks ago

Singapore SGS Testing & Control Services Singapore Full time
Primary responsibilities

  • Delivery and maintain client services.

  • Attend to client's enquiry and provide quotations.

Specific responsibilities

  • Provide quotation to clients.

  • Promote and sell service

  • P.O. follow-up and update to Job System (if applicable)

  • D.O. issuance (if applicable)

  • Attend to clients' enquiry/request, e.g. phone-in or email clients.

  • Maintain clients' database.

  • Recall equipment from clients and follow up (if applicable)

  • Equipment scheduling for delivery, collection, sub-con and on-site calibration schedule (if applicable)

  • Draw prospect list and forward it to Business manager / Sales to follow up on the leads

  • Ask for more business while interacting with customers

  • Follow-up on outstanding payment from clients

  • Constantly strive to deliver outstanding services

  • Listen to and anticipate the client's needs and pains to offer the most suitable solution

  • Always act in a friendly and reliable manner

  • Act upon client feedback

  • Manage timely trouble shooting and assist customers as necessary

  • Ensure availability to customers

  • Build and foster collaboration with internal teams involved in service delivery

  • Identify, act upon and follow up client reported issues and inform the sales, operations and KAM teams as appropriate

  • Constantly listen to the voice of the market

  • Proactively keep in touch with the client base to strengthen relationships and ensure retention

  • Exceed regular service level and provide extra-mile support

  • Be abreast of SGS new products and services and propose them to customers as appropriate

  • Go beyond clients' core business to identify new opportunities

  • Act upon or forward business opportunities beyond sphere of influence to the sales team

  • Promote a positive image of SGS

  • At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures

  • At all times, comply with SGS Code of Integrity and Professional Conduct

  • Assist in the retention of key existing customers.

  • Perform any other responsibilities as assigned by the Management.

  • Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity

  • Any other duties as assigned

Requirements

  • Diploma in Business, Engineering or equivalent field.

  • At least one year of business related or sales experience.

  • Well-versed in office skill tools.

  • Must be a team player with a customer service oriented mindset.

  • Able to work independently with minimum supervision.

  • Able to interact well with peers, management and clients.

  • Ensure information are correct between system and equipment.

  • Good communication, negotiation and interpersonal skills

  • Acts quickly and responsively

  • Works well under pressure in a fast-paced environment.

  • Fluent in English and local language

  • Applies judgment and acts according to the SGS Standards of Ethics & Integrity.

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