TikTok Shop
1 day ago
Overview About the Team E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Global Moderation is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. Global Moderation is looking for a data scientist who is dedicated to data insight and data solutions, helping to ensure a safe and trustworthy marketplace for our buyers, sellers and creators. Responsibilities Data Infrastructure & Automation: Design, build, and maintain scalable datasets to support advanced modeling and experimentation. Develop automated data pipelines and monitoring systems using Python/SQL, and build interactive dashboards for key stakeholders. Modeling & Indicator Systems: Own the end-to-end development of metrics and predictive models for e-commerce moderation. Design and optimize indicator systems across moderation quality, efficiency, and cost. Build statistical and machine learning models to forecast risks, detect anomalies, and evaluate trade-offs. Experimentation & Insights: Conduct deep-dive analyses to uncover drivers of business performance and user behavior. Apply statistical tests, A/B experiments, and causal inference techniques to validate hypotheses. Translate findings into actionable strategies to improve moderation operations. Collaboration & Impact: Partner closely with cross-functional teams (operations, policy, product, and engineering) to provide decision science support. Deliver compelling insights through data storytelling and tailored recommendations to drive measurable business impact. Minimum Qualifications Bachelor’s degree or above in Computer Science, Statistics, Mathematics, Data Science, or other quantitative fields. 5+ years of hands-on experience in data science or related roles, with a strong track record of applying statistical and analytical methods to solve real-world business problems. Proficiency in SQL and Python for data extraction, transformation, modeling, and automation. Solid foundation in statistics, hypothesis testing, and experimental design (e.g., A/B testing, causal inference). Experience with BI tools (Tableau, Power BI, Metabase) and ability to create clear, actionable data visualizations. Strong communication and structured storytelling skills, with the ability to adapt insights for both technical and non-technical audiences. Strong collaboration and stakeholder management skills; proven ability to drive outcomes through data-driven recommendations. Preferred Qualifications Familiarity with machine learning techniques such as classification, clustering, anomaly detection, and predictive modeling. Background in e-commerce, trust & safety, or content moderation analytics. #J-18808-Ljbffr
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Site Reliability Engineer
3 weeks ago
Singapur, Singapore TikTok Full timeOverview Responsibilities About the team TikTok Shop is a content e-commerce business utilising international short video products as carriers. Our aim is to become the preferred choice for users seeking to discover and purchase affordable, high-quality products. We provide users with tailored, vibrant, and efficient consumption experiences while enabling...
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Data Scientist
4 weeks ago
Singapur, Singapore TikTok Full timeOverview Data Scientist - TikTok Shop (Trading Center) 3 days ago Be among the first 25 applicants About the Team TikTok Shop is a content e-commerce business with international short video product as the carrier. It is committed to becoming the first choice for users to discover and purchase good products with affordable prices. TikTok Shop hopes to provide...
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TikTok Shop
4 weeks ago
Singapur, Singapore TikTok Full timeOverview TikTok Shop - Buyer Experience Program Manager Responsibilities Be responsible for improving customer experience. Define and execute a customer trust and loyalty strategy for Southeast Asia. Aggregate market research, customer insights, and data analytics to identify opportunities across various customer touchpoints to drive customer engagement and...
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TikTok Shop
2 weeks ago
Singapur, Singapore TikTok Full timeResponsibilities Identify customer experience barriers, and establish compensation strategies with innovative thoughts by utilizing data analysis to boost customer experience. Regularly research key e-commerce platforms compensation strategy and improve TikTok Shop's current ones to ensure we are always competitive in providing excellent user experience....
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Singapur, Singapore TikTok Full timeOverview Moderation Knowledge Strategy Program Manager Graduate (TikTok Shop Governance & Experience) - 2026 Start (BS/MS). Join to apply for the Moderation Knowledge Strategy Program Manager Graduate (TikTok Shop Governance & Experience) role at TikTok. Get AI-powered advice on this job and more exclusive features. Responsibilities Conduct analysis and...
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TikTok Shop
2 weeks ago
Singapur, Singapore TikTok Full timeTikTok Shop - Analytics & Program Manager, Content & Creator The Global E-commerce Governance and Experience (GNE) team is committed to building a safe, trusted, and high-quality marketplace for users, sellers, and creators worldwide. We design policies, systems, and operations to ensure exceptional service quality and customer satisfaction. We are looking...
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Singapur, Singapore TikTok Full timeTikTok Shop: Ecommerce Anti-fraud Investigations and Operations Manager About the team The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community....
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TikTok Shop
1 week ago
Singapur, Singapore TikTok Full timeOverview TikTok Shop - Head of Service Experience, AMS Get AI-powered advice on this job and more exclusive features. About the team: E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We value user satisfaction and work on policies, rules, and systems to...
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TikTok Shop
5 days ago
Singapur, Singapore TikTok Full timeResponsibilities Our economists team collaborates with business teams to understand their challenges, develop a research agenda, design pilots and measure their impact. We are looking for candidates who are creative thinkers with strong technical economic toolbox. Our partner teams are algorithm engineers, marketing, seller & creator growth, user growth,...
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Singapur, Singapore TikTok Full timeAnti-Fraud Strategy Product Manager Graduate (TikTok Shop Governance & Experience) - 2026 Start (BS/MS) Join to apply for the Anti-Fraud Strategy Product Manager Graduate (TikTok Shop Governance & Experience) - 2026 Start (BS/MS) role at TikTok. Responsibilities About our team TikTok Shop’s Governance and Experience (GNE) team is a global, mission-driven...
