TikTok Shop

7 days ago

Singapur, Singapore TikTok Full time

Overview

TikTok Shop - Buyer Experience Program Manager

Responsibilities
  • Be responsible for improving customer experience.
  • Define and execute a customer trust and loyalty strategy for Southeast Asia.
  • Aggregate market research, customer insights, and data analytics to identify opportunities across various customer touchpoints to drive customer engagement and retention.
  • Directly manage, including designing, implementing new and optimizing existing, customer-facing programs, ensuring they deliver tangible value and resonate with the customers.
  • Collaborate with cross-functional and cross-regional teams to integrate loyalty initiatives across the customer journey and touchpoints.
  • Seek out cross-project synergies (across global initiatives, regional plans and inter-dependent projects) and ensure leveraged opportunities across all project initiatives.
Qualifications
  • Minimum Qualification(s)
  • BA/BS degree or equivalent practical experience.
  • Minimum 3+ years relevant experience in areas such as buyer membership/ loyalty programs, customer experience and insights.
  • Passion for improving customer experience.
  • Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and recommendations to drive actions.
  • Strong project management skills with strengths in problem solving, issue-resolution, ability to work in a deadline-driven environment, attention to detail, and ability to multitask.
  • Expertise in communication skills, driving for results and managing changes with ability to influence positive outcomes.
  • Able to navigate through ambiguity and a fast-changing environment, proven track record to thrive in a matrix environment.
  • Preferred Qualification(s)
  • Experience from eCommerce or marketplace platforms is a plus.
About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our product helps people authentically express themselves, discover and connect. Our diverse teams work to create value for communities, inspire creativity and bring joy, and we aim to empower employees to learn and innovate together in a fast-moving environment. We value curiosity, humility, impact, and an "Always Day 1" mindset.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We are dedicated to celebrating diverse voices and building an environment that reflects the communities we reach.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Purchasing and Supply Chain
  • Industries: Technology, Information and Internet
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