TikTok Shop

TikTok Shop - Analytics & Program Manager, Content & Creator The Global E-commerce Governance and Experience (GNE) team is committed to building a safe, trusted, and high-quality marketplace for users, sellers, and creators worldwide. We design policies, systems, and operations to ensure exceptional service quality and customer satisfaction. We are looking for an Analytics & Program Manager to join our Governance and Experience (GNE) team. This global team is responsible for ensuring that our marketplace is safe and trustworthy for users, sellers, and creators alike. Responsibilities Develop and implement data-backed strategies and policies covering content and creator governance to adhere to markets’ culture, regulations, and nuances. Formulate comprehensive strategies for monitoring overall content and model performance metrics, addressing violations, implementing RCAs, and working with Algo to improve precision and recall. Design and implement strategies and policies to mitigate risks, monitor, and enhance the overall quality of the e‑commerce content ecosystem. Engage cross‑functional stakeholders to consolidate, pre‑empt, and analyze content and creator governance pain points; derive and implement action plans and operational workflows to resolve them. Collaborate with cross‑functional stakeholders—including Algo, Engineering, Ops, Product, Moderation—to develop and launch relevant mechanisms, strategies, and policies from end‑to‑end. Develop and implement feedback loops and operational workflows to ensure the day‑to‑day quality of strategy launches and policy implementation. Analyze data trends to maintain and monitor ecosystem health. Qualifications Minimum: Bachelor’s degree or equivalent practical experience. Experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety and related fields will be prioritized. Driven, motivated, and proactive; excellent coordination, communication, and project management skills to collaborate with cross‑functional teams to build and launch plans. Some leadership aptitude or past experience with guiding will be a plus. SQL writing capability and visualization experience is a must. Excellent written and verbal communication skills; strong analytical skills with the ability to leverage data insights to explain complex concepts to stakeholders. Preferred: Familiarity with e‑commerce compliance and ecosystem management— as well as strategic business sensitivity— will be advantageous. Preferred: Familiarity with the e‑commerce content ecosystem and/or social media content landscape will be advantageous. About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect — and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Seniority level Associate Employment type Full‑time Job function Project Management and Information Technology Industries Technology, Information and Internet #J-18808-Ljbffr