Divisional Head Of Growth

5 days ago

Singapur, Singapore Aureus Group Pte Ltd Full time
Key Responsibilities

Performance Enhancement and Feedback - Regularly evaluating the team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders.

Onboarding Training-

Delivering a thorough and comprehensive onboarding program for new team members, focusing on excellent customer service, best sales practices, centre etiquette, and Aureus-assigned values. Incorporate roleplays for adaptability, ensure timely completion of specialized training, and foster a deep understanding of the company's mission, vision, and values for cultural alignment.

Training and Mentorship-

Delivering retraining and mentorship programmes for underperforming team members, addressing individual needs as assigned by Aureus. Ensure effective on-the-job mentoring to help them reach LTH and customer satisfaction targets.

Utilization Optimization-

Optimizing front desk efficiency during free periods for increased productivity, utilizing non-peak hours to enhance product knowledge and communication skills.

Enhance Centre Experience-

Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.

Sales and Growth-

Ensuring team success through daily outbound sales calls, meeting monthly assigned targets. Adhere to follow-up processes for open leads, handle incoming calls and emails promptly and professionally, and actively contribute to sales activities and events for effective lead generation and conversions.

Roster and Schedule-

Efficiently handling staffing adjustments by reallocating shifts or filling in on off-days to maintain business continuity in response to staff absences, including managing staff leave approvals.

Workplace Culture and Etiquette - Promoting a positive work environment aligned with company values. Develop strategies to boost morale, address challenges, and organize staff welfare events with the goal of reaching a target employee satisfaction index score.

Customer Relationship Management-

Recognizing the GM role extends beyond immediate interactions, to focus on enhancing the lifetime value of customers through effective CRM strategies. Ensure customer retention through adept problem-solving and maintaining high service standards among team members, with the goal of reaching a target customer satisfaction index score.

Communication and Transparency-

Ensuring consistent and aligned communications with the company's core values across all channels. Conduct regular huddles and town halls for transparent communication across team layers, including regular reporting of feedback completion rates.

Aureus Curriculum System-

Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.

Documentation and Reporting-

Tracking and reporting team evaluations, development, and improvement plans.

Ad- Hoc-

Performing and fulfilling additional duties as assigned by the Management.

Key Criteria/Requirements

The applicant should have a minimum of 5 years of experience in both management and the retail industry.

The applicant should demonstrate a proven ability to cultivate and maintain a positive divisional culture within their previous work experience.

The successful applicant must be flexible and available to work on weekends.

The applicant should possess a track record of successful sales leadership, demonstrating the ability to drive and achieve sales targets.

We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.

Strong verbal and written communication skills are essential for effective collaboration and leadership.

The applicant should exhibit a customer-centric approach in their work, prioritizing customer satisfaction and engagement.

The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

  • Head of Growth

    2 weeks ago

    Singapur, Singapore Aethir Full time

    APhone is a decentralized cloud phone OS built on Aethir's DeCloud infrastructure that turns any mobile device into a high-end web3 smartphone via web-browser streaming. For consumers, we provide a one-stop web3 mobile experience including a pre-installed dApp store, virtual phone-tied identity, built-in crypto wallet, strong GPU and RAM power, web3-level...

  • Head (Product Growth)

    1 month ago

    Singapur, Singapore FairPrice Group Full time

    Job Description About the team As a team, we deliver easy, innovative and personalised integrated Shopping & Dining experiences across all channels for our customers, and drive sustainable growth for the FairPrice Group. Head of Product Growth Join us as a pivotal member of the Product Management & UX team, where you'll be instrumental in...

  • Head of User Growth

    6 days ago

    Singapur, Singapore Elfie Pte. Ltd. Full time

    ABOUT THE ROLE Ready to revolutionize user growth in the healthcare tech industry? Join us at Elfie as the mastermind behind our global user acquisition, engagement, and retention strategies! As the Head of User Growth, you'll lead a newly established team in media planning, operations, gamification, and content to drive sustainable growth for Elfie's...

  • Head of User Growth

    6 days ago

    Singapur, Singapore Elfie Pte. Ltd. Full time

    ABOUT THE ROLE Ready to revolutionize user growth in the healthcare tech industry? Join us at Elfie as the mastermind behind our global user acquisition, engagement, and retention strategies! As the Head of User Growth, you'll lead a newly established team in media planning, operations, gamification, and content to drive sustainable growth for Elfie's...

  • Head of Growth Marketing

    4 days ago

    Singapur, Singapore Career Renew Full time

    Career Renew is recruiting for one of its clients a Head of Growth Marketing - Crypto - this is a remote role, but candidates need to be based in US, UK or Singapore.We are a modular blockchain that enables liquidation-free leverage trading for long-tail assets via a novel construct called Limitless Pools. Additionally, by taking advantage of recent...

  • Head of Growth

    2 weeks ago

    Singapur, Singapore Aethir Full time

    APhone is a decentralized cloud phone OS built on Aethir's DeCloud infrastructure that turns any mobile device into a high-end web3 smartphone via web-browser streaming. For consumers, we provide a one-stop web3 mobile experience including a pre-installed dApp store, virtual phone-tied identity, built-in crypto wallet, strong GPU and RAM power, web3-level...

  • Head of Growth

    3 weeks ago

    Singapur, Singapore Aethir Full time

    APhone is a decentralized cloud phone OS built on Aethir's DeCloud infrastructure that turns any mobile device into a high-end web3 smartphone via web-browser streaming. For consumers, we provide a one-stop web3 mobile experience including a pre-installed dApp store, virtual phone-tied identity, built-in crypto wallet, strong GPU and RAM power, web3-level...

  • Regional Head of Growth Team

    1 month ago

    Singapur, Singapore Agoda Full time

    Market: South South-East Asia Location: Singapore Level: Senior Manager As a Regional Head of Growth and Accelerator teams, you will be instrumental in helping the Regional VP and Country Directors to define and implement regional strategies and implementation plans for their inside sales teams. You will also provide analytical support and...

  • Head of Strategic Projects

    2 weeks ago

    Singapur, Singapore Sulzer Full time

    Head of Strategic Projects & Business Development - Full Time - Singapore, Singapore Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. We are looking for a Head of Strategic Projects & Business...

  • Head of Growth and Strategy

    4 weeks ago

    Singapur, Singapore PRISM+ Full time

    PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey. Responsibilities: Work directly with the Founder to develop and execute on...

  • Head Educator

    1 month ago

    Singapur, Singapore The Boutique Group of Companies Pte Ltd Full time

    Join Our Dedicated Team as a Head Educator!At The Boutique Group of Companies Pte Ltd, we are looking for a dynamic and experienced individual to join our team as a Head Educator. We are a leading end-to-end education provider for families of children of all ages in international schools in Singapore.As the Head Educator, you will play a crucial role in...

  • Head of Strategic Projects

    1 month ago

    Singapur, Singapore Sulzer Full time

    Services_APAC-E487 Head of Strategic Projects & Business Development - Full Time - Singapore, Singapore Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.  We are looking for a Head of...

  • Head of Strategic Projects

    2 weeks ago

    Singapur, Singapore Sulzer Ltd Full time

    Head of Strategic Projects & Business Development - Full Time - Singapore , Singapore Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. We are looking for a Head of Strategic Projects & Business...

  • Head of Strategic Projects

    3 weeks ago

    Singapur, Singapore Sulzer Ltd Full time

    Head of Strategic Projects & Business Development - Full Time - Singapore , Singapore Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. We are looking for a Head of Strategic Projects & Business...

  • ASPAC Microsoft Alliance Director

    1 month ago

    Singapur, Singapore KPMG - Singapore Full time

    ASPAC Regional TeamAs part of the Regional Alliances team, you will play an integral role in helping Asia Pacific KPMG Firms meet our collective Trust and Growth ambition, promoting consistency and collaboration, so that KPMG Inspires Confidence and Empowers Change for our clients and talent. This role presents an exciting opportunity to build relationships...

  • Head of WRB Catalyst Prg

    2 weeks ago

    Singapur, Singapore Taste of Belgium LLC Full time

    Press Tab to Move to Skip to Content Link The Head of WRB Catalyst Programme is responsible to lead Wealth and Retail Banking (WRB) Data Centre (DC) Migration delivery. The role works closely with the TTO central program team, CIO domains, and the respective Hives (Business and Tech) to deliver on the outcome aligning to the architecture and infrastructure...

  • Head of WRB Catalyst Prg

    2 weeks ago

    Singapur, Singapore Taste of Belgium LLC Full time

    Press Tab to Move to Skip to Content Link The Head of WRB Catalyst Programme is responsible to lead Wealth and Retail Banking (WRB) Data Centre (DC) Migration delivery. The role works closely with the TTO central program team, CIO domains, and the respective Hives (Business and Tech) to deliver on the outcome aligning to the architecture and...

  • Growth Director/(Snr), Social

    1 month ago

    Singapur, Singapore Media.Monks Full time

    Media.Monks Asia-Pacific team is hiring a Growth Director/(Snr) withhands-on social media marketing experience and real client relationships to join our business development team. Reporting to the SVP Head of Social APAC, this role will have two clear priorities:  Identify meaningful new social media business leads Guide our social teams to pitch wins...

  • Head of Strategy

    4 weeks ago

    Singapur, Singapore Formlabs Full time

    To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, manufacturer and artist in the world. Mission: Use data, drive strategic initiatives, and implement processes to drive operational excellence within the APAC...

  • Head of Ideas

    2 weeks ago

    Singapur, Singapore George P Johnson Experience Marketing Full time

    As Head of Ideas for our Singapore operations you are accountable for generating "big ideas" as well as directing how those ideas come to life in the form of creative expression, experiences, and tactics. You will need passion and proven skills in idea generation and presentation, the ability to motivate and inspire people in service of your ideas and an...