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Specialist, IT Operations

4 months ago

Singapur, Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations (Web Applications) to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. He/She should possess expertise in classic ASP, .NET programming languages, MS SQL, Oracle, and demonstrate a strong analytical mindset. As a Web Applications Specialist, he/she will play a key role in analysing user requirements and providing effective solutions to meet our organization's needs.

If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today

Responsibilities:

Classic ASP and .NET DevelopmentDesign, develop, and maintain web applications using classic ASP and .NET programming languages.Ensure the efficiency, scalability, and performance of applications.

Database ManagementProficient in working with MS SQL and Oracle databases.Develop and optimize database queries, stored procedures, and triggers.

User Requirement AnalysisCollaborate with stakeholders to gather and analyze user requirements.Translate business needs into technical specifications.

Troubleshooting and DebuggingIdentify and resolve issues related to web applications, databases, and integration points.Conduct thorough testing to ensure the reliability and stability of applications.

Proficient in Power Automate to streamline and automate business processesExperience in creating workflows and connectors to enhance system integration.

SharePoint ManagementHands-on experience in managing SharePoint sites, including configuration, customization, and administration.Knowledge of SharePoint best practices for document management and collaboration.

DocumentationCreate and maintain comprehensive documentation for developed applications, databases, and solutions.Keep documentation up-to-date with any changes or enhancements.

CollaborationWork closely with cross-functional teams, including developers, designers, and system administrators.Provide technical expertise and support to team members.

Maintain service level agreements and service improvements, and other areas

Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.

Requirements:Degree in Information Technology, Computer Science or other related disciplinePossess a good Information Technology background in software and application development and support with at least 2 years of relevant experienceProficient in troubleshooting software and applicationProficient in asp, asp.net languages, MSSQL, and oracle DBExperienced in managing TeamsiteExperienced in Power Automate will be an added advantageDemonstrated decision-making and problem-solving skillsIs detail-oriented and capable of multi-taskingPossess good verbal and written communication skills for effective collaboration with stakeholders at various levels in the organizationServe as the functional subject expert for the systems that he/she will be handlingPossess good teamwork and interpersonal skillsGood oral and written communication skills

Hiring Institution: NTU