Manager, Customer Fulfilment

2 weeks ago

Singapore Global Finance & Technology Network Limited Full time
Overview

We're looking for a Customer Fulfilment Manager to lead the execution of sponsorship deliverables and ensure an exceptional experience for our partners. You'll serve as the main point of contact for sponsors, coordinate cross-functional teams, and deliver on commitments with professionalism, efficiency, and impact.

Key Responsibilities
  • Strategic Planning & Execution: Develop and oversee sponsor fulfilment plans aligned with sponsorship strategy and objectives. Work cross-functionally with marketing, content, events, and operations teams to deliver consistent outcomes.
  • Relationship Management: Act as the main sponsor contact during activation and fulfilment, providing proactive updates and fostering trust through reliability.
  • Fulfilment & Activation: Coordinate deliverables, branding, and sponsor entitlements across events; step in as backup support to ensure seamless servicing.
  • Reporting & Analysis: Deliver post-event/campaign reports highlighting sponsor visibility, engagement, and ROI. Gather insights to improve future delivery.
  • Crisis Management: Troubleshoot and resolve fulfilment issues quickly, ensuring minimal disruption and maintaining sponsor satisfaction.
  • Continuous Improvement: Recommend process improvements and bring forward innovative ideas to strengthen sponsor engagement and efficiency.
  • Any other ad hoc duties as may be assigned from time to time
Qualifications & Skills
  • Bachelor's degree in Business, Marketing, Communications, Events, or related field.
  • 3+ years in sponsorship/partnership management, client servicing, events, customer success or related
  • Strong project management and organisational skills.
  • Excellent interpersonal and communication abilities.
  • Calm and resourceful under pressure with strong problem-solving skills.
  • Familiarity with Microsoft, event tools/tech or sponsorship platforms is a plus.
  • Willingness to travel as needed for on-site event execution
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Project Management
Industries
  • Non-profit Organizations

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