Operatios & Fulfilment Manager

4 days ago

Singapore KLARRA Full time

You will be responsible for these areas: Order fulfilment, logistics, e-commerce platform operations, inventory, warehousing and customer service. We’re looking for someone who is able to manage the daily operations efficiently and maintain the operations at optimum cost efficiency. You should be someone who constantly challenges the status quo, seeks to better the customer experience and to improve the overall infrastructure that will help with the growth of the business. You are expected to be meticulous, highly organised, reliable, a problem solver, analytical, proactive, resourceful and one who does not mind getting your hands dirty to get the job done at times.

**Main Responsibilities**:

- Managing daily fulfilment of orders with accuracy, quality checks and within agreed time frame
- Managing daily activities of the warehouse such as inventory system, warehousing of physical stocks and assets, logistics, physical stocks movement, retail stores’ replenishments/withdrawals, quality assurance, space management and shipping
- Responsible for floor productivity and managing team to review and develop plans for productivity and loss prevention
- Managing the demands of the fulfilment team and ensure quality of work and maximise efficiency of workflow
- Strategically and effectively plan staffing and staffing budget based on projected volume of orders
- Actively review, refine and streamline the internal operational processes to achieve best efficiency and effectiveness
- Ensuring continuous improvement in our inventory accuracy across HQ and stores’ warehouses through the use of inventory management system
- Creation of new products SKUs into the backend
- Developing and executing SOPs, Operations manual, templates and responsible for training new hires
- Managing logistics in HQ and logistics for event set ups when needed
- Liaise with other departments for resolutions of customer returns and issues when needed
- Plan, manage and maintain an operating budget that is aligned with the company's cost reduction and expansion goals
- Ad-hoc duties and assignments required by management

**Requirements**:

- Have worked in a relevant field and department for 3-5 years with a strong focus on warehousing, order fulfillment and logistics operations
- Strong organizational skills
- Comfortable with physical work
- Operate with a sense of urgency and has strong attention to details
- A reliable team player who can work independently and proactively with a _can-do_ attitude
- Strong communication skills, able to communicate across all departments within the company
- Have a can do attitude and enjoy being challenged beyond the scope of work
- Ability to quickly recognize, diagnose issues and provide solutions to solve for challenges and workflow for the team
- 5-day work week

**Salary**: $2,500.00 - $3,500.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Performance bonus

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