IT User and Application Support Manager

2 weeks ago

Singapore EFG International Full time

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Job Description
We are seeking a skilled and detail-oriented IT Specialist to support and manage our desktop systems and business-critical applications. The ideal candidate will ensure the smooth operation of our IT systems, provide end-user support, maintain security protocols, and contribute to ongoing IT projects and improvements.

Key Roles & Responsibilities
The key roles and responsibilities for this position are categorised in 2 areas - Run the Bank (RTB) and Change the Bank (CTB).

Job Description
We are seeking a skilled and detail-oriented IT Specialist to support and manage our desktop systems and business-critical applications. The ideal candidate will ensure the smooth operation of our IT systems, provide end-user support, maintain security protocols, and contribute to ongoing IT projects and improvements.
Key Roles & Responsibilities
The key roles and responsibilities for this position are categorised in 2 areas - Run the Bank (RTB) and Change the Bank (CTB).
Run the Bank
Manage IT environment and provide support and assistance to users. Scope includes:

  • Technical Support
    • Monitoring and executing on service requests and incidents
    • Troubleshoot users' issues with focus on business and banking applications
    • Primary support for business applications
    • Primary support for desktop applications
    • Secondary support for AV and physical security systems
    • Secondary support for mobile systems
    • Assist in joiner / leaver process
    • Escalation of incidents and request where required and follow up to closure
  • BCP and DRP
    • Ensure readiness of applications during annual local DRP exercise
    • Participate in the group / regional DRP exercises
  • Goverance
    • Ensure compliance to local regulatory requirement and Group directives
    • Ensure compliance to internal information security requirements
    • Assist to ensure local policies and procedures are up to date
  • Internal and external relationship management
    • Manage outsourcing relationship with Group for banking systems
    • Manage relationship and contractual agreements with 3rd party IT vendors
    • Perform 3rd party risk assessments when required
  • Documentation and Record Keeping
    • Maintain accurate record and documentation of IT systems and configurations
Change the Bank
Lead or participate in IT projects originated locally or from Group
  • Work closely with Group and/or other entities on projects and initiatives ranging from system upgrades, change management to new implementations
  • Support users during UAT
  • Ensure adherence to change management process
Role Requirement
  • Bachelor or Diploma in Computer Science, Information Technology, or a related field (or equivalent experience)
  • 3-5 years of experience in a similar end user facing support role.
  • Experienced working in the financial sector with basic knowledge of financial products and operational tasks.
  • Excellent problem-solving skills and customer service orientation
About Us
EFG Bank is the Swiss private banking subsidiary of EFG International. Headquartered in Zurich, it has an international network spanning Europe, Asia Pacific, Middle East and Latin America, and manages assets for private clients all over the world. The bank's services comprise asset management and investment counselling, investment funds, securities brokerage, estate planning and a full array of banking services. EFG Bank offers a stimulating and dynamic work environment. Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Project Management and Information Technology
  • Industries Banking

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