Application Support Analyst

3 days ago

Singapore Neurones IT Asia Full time $90,000 - $120,000 per year

We are looking for an Application Support Analyst, and your role is as below:

You'll support clients across APAC while ensuring platform availability for global users 24/7. The role requires an understanding of both technical infrastructure and client experience.

Responsibilities

Client-Facing Incident Management

  • Own client-impacting incidents from detection to resolution

  • Manage client communications during platform issues

  • Coordinate with Client Services for external communications

  • Handle escalations from high-value institutional clients

  • Manage service status page updates and client notifications

Platform Monitoring and Performance

  • Monitor real-time platform performance metrics (response times, API latency, throughput)

  • Ensure 99.95% uptime SLA for internet-facing services

  • Track client session management and authentication services

  • Monitor CDN performance and geographic load distribution

  • Oversee API rate limiting and throttling mechanisms

  • Manage web application firewall (WAF) alerts and security events

Digital Channel Support

  • Support web trading portal issues (browser compatibility, UI/UX problems)

  • Troubleshoot mobile application connectivity and performance

  • Manage API client connectivity and integration issues

  • Support white-label platform implementations

  • Handle SSO/authentication issues across channels

  • Monitor WebSocket connections for real-time pricing streams

  • Client Onboarding and Integration

  • Support technical onboarding for new API clients

  • Provide connectivity testing and UAT support

  • Assist with API documentation and integration guides

  • Coordinate security reviews and penetration testing

  • Manage API keys, certificates, and security credentials

  • Support client migration to new platform versions

Security and Compliance

  • Monitor for suspicious activity and potential security threats

  • Manage SSL certificate renewals and security patches

  • Support compliance reporting for regulatory requirements

  • Handle client KYC/AML system issues

  • Ensure data privacy compliance (GDPR, local regulations)

Platform Enhancement and Releases

  • Coordinate zero-downtime deployments for 24/7 availability

  • Manage A/B testing and feature flag configurations

  • Support blue-green deployment strategies

  • Validate client-facing features in UAT environments

  • Communicate platform updates via client portals and APIs

  • Manage backwards compatibility for API versions

Technical and Behavioral Competencies

Domain Knowledge

  • Strong understanding of FX products and electronic trading

  • Knowledge of corporate treasury and hedging workflows

  • Understanding of multi-dealer platforms and aggregation

  • Familiarity with regulatory requirements (MiFID II, best execution)

Technical Skills - Essential

  • Web Technologies: HTML5, JavaScript, React/Angular, REST APIs, WebSockets

  • API Management: OAuth 2.0, JWT, API gateways, rate limiting

  • Cloud Platforms: AWS/Azure services, container orchestration (Kubernetes)

  • Monitoring: Datadog, New Relic, ELK stack, Grafana

  • Databases: PostgreSQL, MongoDB, Redis for caching

  • Security: WAF, DDoS protection, SSL/TLS, vulnerability scanning

  • Programming: Python, Java, for automation and troubleshooting

Shift Coverage:

24/7 platform monitoring with shifts starting from 6:30 am on rotation

Public holiday and weekend coverage for global markets

On-call rotation for critical platform incidents

  • Application Support Analyst

    2 weeks ago

    Singapore U3 Infotech Pte Ltd. Full time

    Application Support Analyst (Singapore) Application Support Analyst will support investment book and financial instruments systems **Role/Job Description / Skills**: System deals with processing and keeping transactions of financial instruments (buy/sell/etc.) and also the positions. Technology stack - Familiar with Java, J2EE, Unix OS, Oracle...

  • Application Support Analyst

    21 hours ago

    Singapore Peoplebank Asia Full time

    Join to apply for the Application Support Analyst role at Peoplebank Asia Application Support Analyst About the Role We are seeking a versatile Application Support Analyst (Java/Cobol/SQL)to join our team. This role bridges business analysis and technical support , ensuring that enterprise applications run smoothly while continuously improving system...

  • Application Support Analyst

    2 weeks ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Application Support Analyst (MNC /High Bonus/ WFH Hybrid) - Basic salary + High Bonus + Attractive Benefits (depends on experience) - Permanent Role Not Specified

  • Application Support Analyst

    7 days ago

    Singapore Volt Singapore Full time

    **IT Application Support Analyst - 12 Months Contract - Singapore** Asia's Premium lifestyle destination, home to world-class attractions, luxury hotels and convention centres. - Evaluating business processes - Uncovering areas for improvement - Performing requirement analysis - Stakeholder reports - Develop plans and monitor the performance of the rolled...

  • Applications Support Senior Analyst

    3 weeks ago

    Singapore Citi Full time

    Applications Support Sr Analyst - C12 - SINGAPORE Join to apply for the Applications Support Sr Analyst - C12 - SINGAPORE role at Citi Continue with Google Continue with Google Applications Support Sr Analyst - C12 - SINGAPORE 2 days ago Be among the first 25 applicants Join to apply for the Applications Support Sr Analyst - C12 - SINGAPORE role at Citi ...

  • Application Support Analyst

    1 week ago

    Singapore SINGAPORE BUSINESS GUIDE PTE. LTD. Full time

    **Job Title: Application Support Analyst** **Salary Range: SGD3,000- SGD4,500** We are seeking an Application Support Analyst to join our team. You will be responsible for providing technical analysis and customer support for technical issues and change requirements. Your role will involve developing system enhancements, rectifying technical issues using...

  • Application Support Analyst

    2 weeks ago

    Singapore ADVANCED E-SOLUTIONS PTE. LTD. Full time $40,000 - $60,000 per year

    :POSITION OVERVIEW :Apps Support AnalystPOSITION GENERAL DUTIES AND TASKS :Roles and Responsibilities:The candidate will assist senior team members with support the maintenance and update of an existing pharmacy application. Support new enhancement go-live transition Support monitoring of compliance to security measures Solve routine problems that occur...

  • Application Support Analyst

    2 weeks ago

    Singapore JJ CONSULTING SERVICES Full time

    Our Client is a leading company in Singapore, who is seeking to recruit an Application Support Analyst. **Application Support Analyst **Responsibilities**: 1) Deliver solutions to operations and business users. - Provide system impact analysis for new requirement and new functions turn-ons. - Review & prepare functional and design documents - Support...

  • Application Support Analyst

    1 week ago

    Singapore Sanderson-iKas Singapore Pte Ltd Full time

    We are looking to speak to Application Support Analysts! **Responsibilities** Application Monitoring Responsibilities - **Supervision**: Oversee daily and monthly processes, addressing user requests in partnership with project, infrastructure, and production teams. - **Support**: Manage overnight batches during Singapore morning/afternoon hours, ensuring...

  • Applications Support Analyst

    7 days ago

    Singapore Citi Full time

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...