Application Support Analyst

1 day ago

Singapore Neurones IT Asia Full time

We are looking for an Application Support Analyst, and your role is as below:

You'll support clients across APAC while ensuring platform availability for global users 24/7. The role requires an understanding of both technical infrastructure and client experience.

Responsibilities

Client-Facing Incident Management

  • Own client-impacting incidents from detection to resolution

  • Manage client communications during platform issues

  • Coordinate with Client Services for external communications

  • Handle escalations from high-value institutional clients

  • Manage service status page updates and client notifications

Platform Monitoring and Performance

  • Monitor real-time platform performance metrics (response times, API latency, throughput)

  • Ensure 99.95% uptime SLA for internet-facing services

  • Track client session management and authentication services

  • Monitor CDN performance and geographic load distribution

  • Oversee API rate limiting and throttling mechanisms

  • Manage web application firewall (WAF) alerts and security events

Digital Channel Support

  • Support web trading portal issues (browser compatibility, UI/UX problems)

  • Troubleshoot mobile application connectivity and performance

  • Manage API client connectivity and integration issues

  • Support white-label platform implementations

  • Handle SSO/authentication issues across channels

  • Monitor WebSocket connections for real-time pricing streams

  • Client Onboarding and Integration

  • Support technical onboarding for new API clients

  • Provide connectivity testing and UAT support

  • Assist with API documentation and integration guides

  • Coordinate security reviews and penetration testing

  • Manage API keys, certificates, and security credentials

  • Support client migration to new platform versions

Security and Compliance

  • Monitor for suspicious activity and potential security threats

  • Manage SSL certificate renewals and security patches

  • Support compliance reporting for regulatory requirements

  • Handle client KYC/AML system issues

  • Ensure data privacy compliance (GDPR, local regulations)

Platform Enhancement and Releases

  • Coordinate zero-downtime deployments for 24/7 availability

  • Manage A/B testing and feature flag configurations

  • Support blue-green deployment strategies

  • Validate client-facing features in UAT environments

  • Communicate platform updates via client portals and APIs

  • Manage backwards compatibility for API versions

Technical and Behavioral Competencies

Domain Knowledge

  • Strong understanding of FX products and electronic trading

  • Knowledge of corporate treasury and hedging workflows

  • Understanding of multi-dealer platforms and aggregation

  • Familiarity with regulatory requirements (MiFID II, best execution)

Technical Skills - Essential

  • Web Technologies: HTML5, JavaScript, React/Angular, REST APIs, WebSockets

  • API Management: OAuth 2.0, JWT, API gateways, rate limiting

  • Cloud Platforms: AWS/Azure services, container orchestration (Kubernetes)

  • Monitoring: Datadog, New Relic, ELK stack, Grafana

  • Databases: PostgreSQL, MongoDB, Redis for caching

  • Security: WAF, DDoS protection, SSL/TLS, vulnerability scanning

  • Programming: Python, Java, for automation and troubleshooting

Shift Coverage:

24/7 platform monitoring with shifts starting from 6:30 am on rotation

Public holiday and weekend coverage for global markets

On-call rotation for critical platform incidents

  • Application Support Analyst

    5 days ago

    Singapore Titansoft Pte Ltd Full time

    Join us to apply for the Application Support Analyst role at Titansoft Pte Ltd About Us Do you have a keen and methodical eye for solving complex puzzles? Are you confident in handling numbers? Do you enjoy navigating data to create meaningful tables and graphs? If so, the role of an Application Support Analyst (ASA) might be perfect for you!As an ASA, you...

  • Application Support Analyst

    2 weeks ago

    Singapore Capgemini Full time

    Get AI-powered advice on this job and more exclusive features. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more...

  • Application Support Analyst

    2 weeks ago

    Singapore Volt Singapore Full time

    **IT Application Support Analyst - 12 Months Contract - Singapore** Asia's Premium lifestyle destination, home to world-class attractions, luxury hotels and convention centres. - Evaluating business processes - Uncovering areas for improvement - Performing requirement analysis - Stakeholder reports - Develop plans and monitor the performance of the rolled...

  • Application Support Analyst

    4 days ago

    Singapore DELAWARE CONSULTING ASIA PACIFIC PTE. LTD. Full time

    Being part of delaware means becoming part of a dynamic, horizontal company culture that prides itself on taking care of its employees. We focus on end-to-end projects that challenge us and further develop our skills in the same way that we challenge our customers to step up to the next level, helping them become even better in areas where they already...

  • Applications Support Senior Analyst

    1 week ago

    Singapore Citi Full time

    Applications Support Sr Analyst - C12 - SINGAPORE Join to apply for the Applications Support Sr Analyst - C12 - SINGAPORE role at Citi Continue with Google Continue with Google Applications Support Sr Analyst - C12 - SINGAPORE 2 days ago Be among the first 25 applicants Join to apply for the Applications Support Sr Analyst - C12 - SINGAPORE role at Citi ...

  • Applications Support Senior Analyst

    1 week ago

    Singapore Citi Full time

    Applications Support Sr Analyst - C12 - SINGAPORE Join to apply for the Applications Support Sr Analyst - C12 - SINGAPORE role at Citi Continue with Google Continue with Google Applications Support Sr Analyst - C12 - SINGAPORE 2 days ago Be among the first 25 applicants Join to apply for the Applications Support Sr Analyst - C12 - SINGAPORE role at...

  • Application Support Analyst

    1 day ago

    Singapore NTT SINGAPORE PTE. LTD. Full time

    Job Title: Production Support Analyst (Banking Applications) Employment Type: 6-Months Contract (renewable based on performance) Employer: NTT DATA Singapore Work Location: Alexandra Building Headcount Required: 1 Interested candidates are kindly requested to email their CV with their experience to: About the Client Our client is a leading

  • Application Support Analyst

    2 weeks ago

    Singapore Volt Full time

    Location: - Singapore- Job Type: - Permanent- Salary: - S$3500 - S$5900 per month- Reference: - BBBH10378_1682673075- Contact: - Maverick Khoo- **IT Application Support Analyst - 12 Months Contract - Singapore** Asia's Premium lifestyle destination, home to world-class attractions, luxury hotels and convention centres. - Evaluating business processes -...

  • Application Support Analyst

    2 weeks ago

    Singapore SmartStream Full time

    **Description** - Open Date: - Close Date: - Application Support Analyst - Salary up to $79,800 SGD dependent on experience - Office Based Singapore role- SmartStream is a global software and managed services provider that in challenging markets conditions has outpaced its rivals in the financial markets sector, creating an impressive base of more than...

  • Application Support Analyst

    6 days ago

    Singapore Trafigura Full time

    Main Purpose: - Providing second line support for user issues - Ensuring production systems are fully operational - Responding to user queries in a timely manner and providing advice on the use of the systems - Raising issues requiring developer/analyst input as appropriate within internal IT teams - Bringing everyone from different teams into a call to...