Application Support Analyst

1 week ago

Singapore NEURONES IT ASIA PTE. LTD. Full time
Roles & Responsibilities

We are looking for an Application Support Analyst, and your role is as below:

You'll support clients across APAC while ensuring platform availability for global users 24/7. The role requires an understanding of both technical infrastructure and client experience.

Responsibilities

Client-Facing Incident Management

· Own client-impacting incidents from detection to resolution

· Manage client communications during platform issues

· Coordinate with Client Services for external communications

· Handle escalations from high-value institutional clients

· Manage service status page updates and client notifications

Platform Monitoring and Performance

· Monitor real-time platform performance metrics (response times, API latency, throughput)

· Ensure 99.95% uptime SLA for internet-facing services

· Track client session management and authentication services

· Monitor CDN performance and geographic load distribution

· Oversee API rate limiting and throttling mechanisms

· Manage web application firewall (WAF) alerts and security events

Digital Channel Support

· Support web trading portal issues (browser compatibility, UI/UX problems)

· Troubleshoot mobile application connectivity and performance

· Manage API client connectivity and integration issues

· Support white-label platform implementations

· Handle SSO/authentication issues across channels

· Monitor WebSocket connections for real-time pricing streams

· Client Onboarding and Integration

· Support technical onboarding for new API clients

· Provide connectivity testing and UAT support

· Assist with API documentation and integration guides

· Coordinate security reviews and penetration testing

· Manage API keys, certificates, and security credentials

· Support client migration to new platform versions

Security and Compliance

· Monitor for suspicious activity and potential security threats

· Manage SSL certificate renewals and security patches

· Support compliance reporting for regulatory requirements

· Handle client KYC/AML system issues

· Ensure data privacy compliance (GDPR, local regulations)

Platform Enhancement and Releases

· Coordinate zero-downtime deployments for 24/7 availability

· Manage A/B testing and feature flag configurations

· Support blue-green deployment strategies

· Validate client-facing features in UAT environments

· Communicate platform updates via client portals and APIs

· Manage backwards compatibility for API versions

Technical and Behavioral Competencies

Domain Knowledge

· Strong understanding of FX products and electronic trading

· Knowledge of corporate treasury and hedging workflows

· Understanding of multi-dealer platforms and aggregation

· Familiarity with regulatory requirements (MiFID II, best execution)

Technical Skills - Essential

· Web Technologies: HTML5, JavaScript, React/Angular, REST APIs, WebSockets

· API Management: OAuth 2.0, JWT, API gateways, rate limiting

· Cloud Platforms: AWS/Azure services, container orchestration (Kubernetes)

· Monitoring: Datadog, New Relic, ELK stack, Grafana

· Databases: PostgreSQL, MongoDB, Redis for caching

· Security: WAF, DDoS protection, SSL/TLS, vulnerability scanning

· Programming: Python, Java, Node.js for automation and troubleshooting

Shift Coverage:

24/7 platform monitoring with shifts starting from 6:30 am on rotation

Public holiday and weekend coverage for global markets

On-call rotation for critical platform incidents

Tell employers what skills you have

UAT
Treasury
Troubleshooting
JavaScript
HTML5
Throughput
Akamai
Channel
Compliance
Application Support
Ab Testing
Java
Databases
Incident Management

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