Desktop Support Engineer

2 days ago


Singapur, Singapore APAR TECHNOLOGIES PTE. LTD. Full time

Scope of Work

  • i) Personal Computer User Support
    • On site PC, LAN (Windows, Apple) support and email Outlook and 365, includes corporate mobile devices (iOS phones and tablets)
    • On site PC, LAN standard software application support Adobe, Teams, Browers, M365 products, commonly used products. Log tixs via ServiceNow, assisting on L1 issues. L2 knowledge is preferred.
    • On site PC, LAN standard software training Engineer to provide training to users. The objective for the engineer is to provide awareness related on IT, guide on installation/configuration on end user side for Authenticator. All related to EUC part.
    • Installation of existing hardware/ relocation of hardware Golden image available. Or reuse the existing laptop/mobile for user. Using Intune. The engineer is preferred to be familiar with Intune, MDM/MAM. Sun Life can transfer knowledge. Basic knowledge is to know how to perform formatting.
  • ii) LAN Administration
    • LAN documentation
    • System Inventory Tracking (HW/SW)
    • Monitoring of software licenses
    • Warranty management
    • Back-up procedures
    • Asset disposal Engineer to support CH, liaise with vendors for asset disposal, degaussing etc
  • iii) Systems Hardware & Software Procurement
    • 5-6 switches, few servers (3) going to be lesser, (4) routers, no firewall (using MPLS to connect to other branches) Wireless (19 AP) – Aruba and Cisco (this is excluded, managed by in-house engineers)
    • L2 knowledge preferred.
    • Physical connection, and perform some commands
    • Monitor that issue is properly resolved.
    • Configuration recommendations EUC related
    • Order placements EUC+ DC related
    • Delivery/Installation Follow-Up EUC+ DC related
  • iv) Coordinate and Liaise with EUC+ DC related
    • Head Office on duties to be carried out EUC+ DC related
    • Contractors, ISP, Vendors for problem resolution EUC+ DC related.

EA Number: 11C4879

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