
Desktop Support Engineer
3 weeks ago
Scope of Work
- i) Personal Computer User Support
- On site PC, LAN (Windows, Apple) support and email Outlook and 365, includes corporate mobile devices (iOS phones and tablets)
- On site PC, LAN standard software application support Adobe, Teams, Browers, M365 products, commonly used products. Log tixs via ServiceNow, assisting on L1 issues. L2 knowledge is preferred.
- On site PC, LAN standard software training Engineer to provide training to users. The objective for the engineer is to provide awareness related on IT, guide on installation/configuration on end user side for Authenticator. All related to EUC part.
- Installation of existing hardware/ relocation of hardware Golden image available. Or reuse the existing laptop/mobile for user. Using Intune. The engineer is preferred to be familiar with Intune, MDM/MAM. Sun Life can transfer knowledge. Basic knowledge is to know how to perform formatting.
- ii) LAN Administration
- LAN documentation
- System Inventory Tracking (HW/SW)
- Monitoring of software licenses
- Warranty management
- Back-up procedures
- Asset disposal Engineer to support CH, liaise with vendors for asset disposal, degaussing etc
- iii) Systems Hardware & Software Procurement
- 5-6 switches, few servers (3) going to be lesser, (4) routers, no firewall (using MPLS to connect to other branches) Wireless (19 AP) – Aruba and Cisco (this is excluded, managed by in-house engineers)
- L2 knowledge preferred.
- Physical connection, and perform some commands
- Monitor that issue is properly resolved.
- Configuration recommendations EUC related
- Order placements EUC+ DC related
- Delivery/Installation Follow-Up EUC+ DC related
- iv) Coordinate and Liaise with EUC+ DC related
- Head Office on duties to be carried out EUC+ DC related
- Contractors, ISP, Vendors for problem resolution EUC+ DC related.
EA Number: 11C4879
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