Merchant Operations and Support Executive
4 days ago
Singapore, Singapore | Posted on 01/02/2025
We are seeking a proactive and detail-oriented individual to join our team as a Merchant Operations and Support Executive. In this role, you will play a crucial part in ensuring smooth onboarding and compliance for our merchants while supporting the sales team.
Key Responsibilities:
- Collaborate with Sales Managers to assist merchants in gathering and completing required documentation for onboarding and compliance purposes.
- Review and verify all submitted merchant documents to ensure accuracy and compliance with internal policies and regulatory requirements before submission to the Compliance Department.
- Act as the main point of contact for merchants regarding documentation-related queries and provide guidance as needed.
- Work closely with internal teams, including Compliance and Finance, to ensure a seamless onboarding experience for merchants.
- Maintain and update merchant records and documentation in accordance with company policies.
- Support the resolution of any documentation discrepancies or issues in a timely manner.
- Assist in preparing merchant-related reports and operational updates.
- Provide administrative support for merchant operations, including invoicing and tracking key milestones.
- Strong attention to detail and a meticulous approach to reviewing documents.
- Excellent communication skills to liaise effectively with merchants and internal teams.
- Ability to work collaboratively with Sales Managers and other departments.
- Prior experience in operations, documentation management, or customer support is an advantage.
- Familiarity with compliance requirements in the financial or payment services industry is a plus.
- A proactive mindset with strong organizational and problem-solving skills.
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