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Admin Executive

4 months ago

Singapur, Singapore Recruitment Central Pte Ltd Full time
• Ensure and validate the authenticity of complete studentship/membership related data on Ecole at all times
• Customer Service Management -Face of SIFAS at Academy office counter – Handling calls, enquiry mails and end to end customer service management
• Student management - Processing forms such as Breaks, withdrawals, DC, change of class, change of tutor, additional discipline, Periodic updation of email IDs etc. with an aim to provide pleasing experience to customers.
• Enquiry Management – Daily clearance of admin mailbox, documenting daily enquiries into Enquiry Management in Ecole.
• Daily reporting - Preparation and submission of end of the day email and forms clearance report
• Preparation of Reports - Preparation of weekly and monthly student/member headcount reports, tutor metrics, enquiry management reports and any other adhoc reports on need basis

Job specifications:-
• Managing VIKASA programme on Saturdays
• Coordinating with Finance team on payments, refunds and other fee matters. 
• Drafting and recording minutes of the meeting
• General announcements on student processes, Surveys and feedback
• Undertake need-based initiatives and projects as directed by the senior management of SIFAS

RequirementsWorking Days : 5 days and alternate Saturday
Working Hours : Mon - Fri 9:30 am to 6:30 pm Alternate Saturday 12 pm - 4 Pm
•Proactive, Analytical, consistent, decision-making and management skills
• Prior Experience in Customer Service Management
• Ability to organise and complete all the activities within a limited time duration
• Excellent written and verbal communication
• Quick turnaround time on response to calls, mails, enquiries, processing forms, reports and system updates
• Ability to look at the past events and plan accordingly to ensure smooth operations
• Proficiency in MS office package
• Experience of working in a school will be added advantage.