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L1 Support Engineer

4 months ago

Singapur, Singapore Unison Consulting Pte Ltd Full time
  • Your primary responsibility is to provide technical assistance and support to end-users within the organization.
  • Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
  • You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
  • Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
  • Provide remote assistance for off-site users using remote desktop tools.
  • Assist users with login issues, password resets, and access-related queries
  • Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

Requirements

  • Strong understanding of desktop operating systems (Windows, macOS).
  • Knowledge of desktop hardware components and peripherals
  • Install and configure desktop operating systems, applications, and software updates.
  • Set up and troubleshoot hardware components.
  • Excellent troubleshooting skills to diagnose and resolve technical issues.
  • Ability to analyze and solve hardware and software problems efficiently.
  • Ability to collaborate with other IT professionals and support teams.
  • Share knowledge and contribute to the overall IT support function.
  • Familiarity with remote desktop tools for providing off-site support

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