L1 Engineer

4 months ago

Singapur, Singapore Snaphunt Full time

The Offer

  • Work within a company with a solid track record of success
  • Leadership Role
  • Join a well known brand within IT Infrastructure / Blockchain / Cloud Computing

The Job

Key Responsibilities:

  1. Monitoring and Incident Management:
  • Monitor OTT platform performance using tools like Grafana, Prometheus, Kibana, and New Relic.
  • Respond to alerts promptly, investigate root causes, and escalate issues as necessary.
  • Manage incidents from detection to resolution, ensuring minimal downtime.
  1. Problem and Change Management:
  • Perform root cause analysis for OTT-specific issues impacting platform stability.
  • Implement permanent fixes and assist in planning changes, adhering to ITIL-based change management processes tailored for OTT platforms.
  1. Configuration and Security:
  • Maintain configurations specific to OTT backend infrastructure and ensure compliance with industry-specific security policies.
  • Monitor OTT-specific security logs and promptly report any breaches.
  1. Customer Support and Communication:
  • Provide 24/7 support, including on-call rotations, addressing OTT platform issues.
  • Maintain clear communication with stakeholders on incident statuses and resolutions, emphasizing the impact on OTT service delivery.
  1. Documentation and Tools:
  • Document incidents, changes, and OTT-specific configurations accurately.
  • Utilize ITSM tools like ServiceNow, tailored for OTT operations, for efficient incident and change management.

Additional Skills and Qualifications:

  • Proficiency in OTT-specific monitoring tools such as Grafana, Prometheus, Kibana, and New Relic.
  • Familiarity with ITIL framework principles and SRE (Site Reliability Engineering) practices adapted for OTT services.
  • Proven experience in operational engineering or L1 support, ideally within OTT or media streaming industries.
  • Ability to troubleshoot effectively in fast-paced OTT environments, ensuring high availability and performance.
  • Bachelor’s degree in Computer Science or related fields.

The Profile

  • You have at least 3 years experience, ideally within a IT Business Analyst / Project Manager role.
  • You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
  • You have working knowledge of OTT, Grafana, Prometheus and Kibana
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a strong team player who can manage multiple stakeholders
  • You are a strong networker & relationship builder

The Employer

Our client is an integrated software and services provider with a multi-faceted industry portfolio and excellence in delivering service levels quickly and globally. Powered by EFECT –Efficiency, Faster Response, Economic Solution, Credibility, Transparency

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