Senior OTT Platform Engineer

18 hours ago


Singapur, Singapore Snaphunt Full time

Job Title: L1 Engineer

Job Description:

We are seeking a highly skilled L1 Engineer to join our team at Snaphunt. As an L1 Engineer, you will be responsible for monitoring and maintaining the performance of our OTT platform, ensuring high availability and minimal downtime.

Key Responsibilities:

  1. Monitoring and Incident Management:
  • Utilize tools like Grafana, Prometheus, Kibana, and New Relic to monitor OTT platform performance and respond to alerts promptly.
  • Investigate root causes and escalate issues as necessary, ensuring minimal downtime.
  • Manage incidents from detection to resolution, adhering to ITIL-based change management processes tailored for OTT platforms.
  1. Problem and Change Management:
  • Perform root cause analysis for OTT-specific issues impacting platform stability and implement permanent fixes.
  • Assist in planning changes and adhere to ITIL-based change management processes tailored for OTT platforms.
  1. Configuration and Security:
  • Maintain configurations specific to OTT backend infrastructure and ensure compliance with industry-specific security policies.
  • Monitor OTT-specific security logs and promptly report any breaches.
  1. Customer Support and Communication:
  • Provide 24/7 support, including on-call rotations, addressing OTT platform issues.
  • Maintain clear communication with stakeholders on incident statuses and resolutions, emphasizing the impact on OTT service delivery.
  1. Documentation and Tools:
  • Document incidents, changes, and OTT-specific configurations accurately.
  • Utilize ITSM tools like ServiceNow, tailored for OTT operations, for efficient incident and change management.

Requirements:

  • Proficiency in OTT-specific monitoring tools such as Grafana, Prometheus, Kibana, and New Relic.
  • Familiarity with ITIL framework principles and SRE (Site Reliability Engineering) practices adapted for OTT services.
  • Proven experience in operational engineering or L1 support, ideally within OTT or media streaming industries.
  • Ability to troubleshoot effectively in fast-paced OTT environments, ensuring high availability and performance.
  • Bachelor's degree in Computer Science or related fields.

About Us:

Our client is an integrated software and services provider with a multi-faceted industry portfolio and excellence in delivering service levels quickly and globally. Powered by EFECT –Efficiency, Faster Response, Economic Solution, Credibility, Transparency



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