MS Engineer L1

2 weeks ago


Singapur, Singapore NTT Full time
About the Role

We are seeking a highly skilled and motivated MS Engineer L1 to join our team. As a key member of our Managed Services team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT infrastructure and systems remain operational and secure.

Key Responsibilities
  • Monitor and maintain client infrastructure and solutions to ensure optimal performance and security.
  • Identify and resolve technical issues and problems in a timely and efficient manner.
  • Provide telephonic and chat support to clients, ensuring a positive and professional experience.
  • Schedule and perform maintenance activities, including patching and configuration changes.
  • Follow established handover procedures to ensure seamless service continuity.
  • Report and escalate incidents as necessary, ensuring timely resolution and minimal disruption to clients.
  • Contribute to the development and maintenance of knowledge articles and documentation.
  • Identify opportunities for process improvement and automation, enhancing the efficiency and effectiveness of our services.
Requirements
  • Bachelor's degree in IT or a related field, or equivalent work experience.
  • Minimum CCNA certification or equivalent.
  • Strong knowledge of network protocols and services, including TCP/IP, DNS, DHCP, and VPN.
  • Experience with network monitoring tools, such as OpManager.
  • Familiarity with Cisco Data Center technologies, including Cisco Nexus environment, security firepower, ASA firewall, FortiGate firewall, and Cisco ISE.
  • Experience with syslog, SNMO, and configuration backups.
About NTT DATA

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

We are proud to be an Equal Opportunity Employer, committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.


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