Head of Support
2 months ago
We are seeking an experienced Head of Support to lead and manage our global, multi-brand support teams within the financial industry, specifically focusing on CFDs (Contracts for Difference). The support teams, located in Malaysia, Cyprus, Mauritius, and Taiwan, are responsible for delivering exceptional service to both customers and internal sales teams. The successful candidate will strengthen brand culture, enhance operational efficiency, and improve the competitiveness of our brands by building a robust support system that adheres to the fast-paced demands of the financial market.
Key Responsibilities:- Leadership and Team Management:
- Lead and oversee support teams across multiple regions (Malaysia, Cyprus, Mauritius, and Taiwan) to provide seamless customer and internal sales support within the highly regulated financial sector.
- Foster a collaborative team culture that encourages open communication, continuous learning, and mutual support, ensuring alignment with company values.
- Guide team members through ongoing professional development, focusing on skills necessary for high-quality service in the financial industry.
- Develop and implement an efficient support framework that enhances both customer and sales support services, tailored to the unique needs of the CFD market.
- Lead initiatives to automate repetitive manual tasks, enabling the support team to focus on complex, high-value activities, thereby improving operational efficiency.
- Ensure the team delivers accurate, timely support while adhering to financial regulations, ensuring compliance across global markets.
- Promote a strong brand culture by fostering collaboration between support teams in different locations, ensuring knowledge-sharing and best practices across regions.
- Strengthen communication between support teams and other departments, ensuring customer feedback is incorporated into product and process improvements.
- Encourage an innovative mindset that focuses on proactive solutions in a dynamic financial environment.
- Enhance the competitiveness of each brand by refining and streamlining support processes to meet the evolving demands of CFD clients, ensuring an exceptional customer experience.
- Utilize data and client feedback to implement improvements in support services, enabling the company to stay ahead in a competitive, fast-changing market.
- Ensure the support framework is responsive to both regulatory changes and customer needs, maintaining strong compliance standards.
- Work closely with other departments, including Sales, Compliance, and Operations, to ensure smooth support functions that align with broader business objectives within the CFD industry.
- Collaborate with senior management to align support strategies with company growth goals, providing regular insights on performance, regulatory changes, and process improvements.
Requirements
- Proven experience in a leadership role, managing multi-brand or multi-regional customer support teams within the financial services sector, ideally with a focus on CFDs or other trading instruments.
- Strong understanding of customer service operations in the financial industry, with an emphasis on compliance and regulatory requirements.
- Excellent communication and interpersonal skills, with the ability to manage teams across multiple locations and ensure collaboration and consistency.
- A strategic mindset with the ability to optimize processes, implement automation, and ensure operational excellence.
- Experience working in a fast-paced, regulated environment, with a strong focus on data-driven decision-making and client feedback to improve support services.
- Ability to manage complex priorities, balancing the needs of the business, compliance, and client satisfaction.
-
Regional Head of Customer Support APAC
2 months ago
Singapur, Singapore airbus Full timeJob Overview:The Regional Head of Customer Support APAC will play a key role in leading the Customer Support Directors and Regional Field Service teams, developing personal relations with key Airbus customers, and promoting safety of Airbus aircraft operations.Key Responsibilities:Lead the team of Customer Support Directors and Regional Field Service...
-
Head of Collections
7 months ago
Singapur, Singapore OCBC Bank Full timeHead of Collections-(240000HY) Description Job Summary: 1.Manage collection shop for Consumer Financial Services and Emerging Business mainly through two sections by prevention section by performing dunning on arrears/excess/overdue and dormant accounts to proactively prevent accounts from turning NPL and recovery Section -Reduce Specific...
-
Head of Organisation
2 months ago
Singapur, Singapore Crédit Agricole CIB Full timeJob SummaryThe Organisation department at Crédit Agricole CIB is seeking a highly skilled and experienced professional to fill the role of Head of Organisation. This position will report directly to the Chief Operating Officer and will be responsible for supporting the business lines and operations in their development projects.Main ResponsibilitiesProject...
-
Head of Organisation
7 months ago
Singapur, Singapore Crédit Agricole CIB Full timeDescription du poste Under direct Chief Operating Officer supervision, the Organisation department supports the business lines and operations in their development projects by implementing the right organisation, processes, systems and guidelines to meet their requirements and strategic objectives. As Head of Organisation, he/she will manage a...
-
Head, MD Office
3 weeks ago
Singapur, Singapore foodpanda Full timeJob Description We are hiring for the Head, MD Office position based in Singapore. This role will be reporting directly to the Managing Director. You will also work closely with the MD and other senior leaders to identify and execute high-priority initiatives that support the company's strategic goals. Responsibilities: Performance managementDrive...
-
Head of Investment Solutions
2 months ago
Singapur, Singapore AIA Full timeAbout the RoleAIA is seeking a highly experienced and skilled professional to lead our Investment Solutions team. As the Head of Investment Solutions, you will be responsible for overseeing and providing leadership to the group derivative center of excellence (DCOE) to establish a strong strategic platform to drive the BAU implementation of various hedging...
-
Head of Portfolio Solutions
7 months ago
Singapur, Singapore AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. If you sound like that leader, read on. About the Role Join us as Head of Investment Solutions! The main objectives of this position are to run and oversee AIA IM efforts and delivery of our investment services, solutions, and performance in...
-
Head of People
7 months ago
Singapur, Singapore PRISM+ Full timePRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are rapidly growing, ever-evolving, and seeking new teammates to join us.Responsibilities: Develop and implement HR strategies and initiatives aligned with the overall business strategy....
-
Deputy Head of Treasury
2 months ago
Singapur, Singapore Pluang Full timeJob Title: Deputy Head of TreasuryAt Pluang, we are seeking a highly skilled and experienced Deputy Head of Treasury to join our team. As a key member of our finance department, you will play a crucial role in leading and managing our treasury operations, ensuring alignment with our organization's financial goals and objectives.Key Responsibilities:Develop...
-
Singapur, Singapore 11112 Citibank, N.A. Singapore Full timeThe Legal Entity Governance Head for Operations is responsible for supporting the Singapore Operations & Asia South Cluster Head to lead and execute Operations strategy and priorities across all businesses in Singapore Legal Vehicle Entities. This includes driving Operations and Franchise wide initiatives with key focus on operations governance, resiliency...
-
Head, MD Office
3 weeks ago
Singapur, Singapore foodpanda Full timeJob DescriptionWe are hiring for the Head, MD Office position based in Singapore. This role will be reporting directly to the Managing Director. You will also work closely with the MD and other senior leaders to identify and execute high-priority initiatives that support the company's strategic goals.Responsibilities:Performance managementDrive business...
-
Head of ASEAN
1 month ago
Singapur, Singapore Okta, Inc. Full timeGet to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
APAC Head of Consumer Product Technology
5 months ago
Singapur, Singapore CHUBB Full timePurpose The APAC Head of Consumer Products Technology will work closely with the APAC Head of A&H, IPL and Distribution to define a technology strategy and related execution plans to support multiple cross-geography and cross-business line transformation programs. The APAC Head of Consumer Products Technology will lead a team of Program/Project...
-
Head of Finance – Digital Assets
2 months ago
Singapur, Singapore The Edge Partnership Full timeKey responsibilities Produce all company reporting, including performance, cost, financial resource, regulatory, tax, and ad-hoc reports, ensuring timeliness and accuracy. Assist in preparing and validating short- and long-term company plans and budgets. Oversee daily financial operations and manage vendor relationships end-to-end. Control and...
-
Vocational Track Subject Head
6 months ago
Singapur, Singapore Pathlight School Autism Resource Centre (Singapore) Full timePathlight School is seeking a motivated and experienced individual to join us as Subject Head for our Vocational Track programme. You will play a key role in leading and developing the curriculum to equip students with practical skills for future employment and daily living.Your responsibilities will include:Curriculum and Instructional Excellence Develop,...
-
Head of Quality Assurance
2 months ago
Singapur, Singapore Takeda Full timeDescription Company Profile: Takeda's Singapore biologics manufacturing facility focuses on manufacturing potentially life-saving medicines for patients suffering from rare blood disorders such as Hemophilia A and B. As part of the company’s Biologics Operating Unit network, the site is Takeda’s only biologics drug substance manufacturing...
-
Global Head of Talent Acquisition
2 months ago
Singapur, Singapore Avaloq Full timeJob DescriptionThe global HR team at Avaloq counts about 50 Avaloqers located in all key Avaloq locations in Europe and APAC. We are all focused on supporting Avaloq’s growth and success through meaningful and impactful people initiatives. As the global Head of Talent Acquisition you will be joining the Global HR Leadership Team and reporting directly to...
-
Head of Finance
6 months ago
Singapur, Singapore Suntory Beverage & Food France Full timeJob Summary Suntory Group is among the world’s leading consumer products companies, creating and distributing products enjoyed by millions worldwide. Founded as a family-owned business in 1899 in Osaka, Japan, Suntory has grown into a multi-national corporation throughout America, Europe, Asia, Oceania and Africa. As the Web3 Head of Finance ,...
-
Deputy Head of Treasury
2 months ago
Singapur, Singapore Pluang Full timeJob Description The Deputy Head of Treasury will play a crucial role in leading and managing the treasury team, reporting directly to the Head of Capital Markets. This role will oversee all aspects of treasury operations, including Asset/Liabilities Management (ALM), Liquidity Management, Scaling Infrastructure, Partnership Relationship Management,...
-
Head of APAC Customer Success Management
2 months ago
Singapur, Singapore Stripe Full timeAbout the RoleStripe is seeking a seasoned leader to head our Customer Success team in APAC. As Head of APAC Customer Success Management, you will be responsible for driving net retention, supporting activation and realization, and identifying new expansion opportunities across the region.Key ResponsibilitiesRecruit, train, and lead a team of Customer...