Senior Executive/Assistant Manager HR Shared Services
4 weeks ago
Job Description
The successful candidate will join the HR Shared Service Centre (1HRSC) under the Employee Services Department of Human Resources Division.
Key Responsibilities
One-stop service for employees / business units
Lead and manage day-to-day operations of HR Shared Service Centre (1HRSC) to ensure deliverables and service levels are met Develop work plans that specify key accountabilities, performance indicators and expected outcomes of success in guiding 1HRSC teams Apply leading industry practices in re-engineering end-to-end processes to achieve continual improvement in operational efficiency, reduce cycle time and create value for employees Leverage data and technology tools to enable automation of administrative and transactional activities for scalability and sustainability while not compromising on service excellence Engage with HRBPs, employees and union leadership to provide insight and support into their requirements Foster teamwork and coach 1HRSC teams to deliver first line support to HRBPs and employeesHR operations
Oversee and ensure operational efficiency, accuracy and timeliness in administrating employee matters, e.g. payments, contracts, appointments, departures, and leave management Keep abreast of local regulations, company policies and union collective agreements; ensure all regulatory and compliance requirements are met Manage User Acceptance Testing (UAT) of HR management system to support operations Perform statistical analysis and reporting for senior management / local government agencies Participate and/or lead any other ad-hoc projects/tasks as and when requiredRequirements
A good degree, preferably in Human Resources, Business or related field Domain knowledge in HR management systems, e,g. SuccessFactors, Workday Expertise in HR shared services / service centre operations with indepth knowledge of industry best practices Experience in working with project teams using Lean/Six Sigma principles to create business change using enabling technologies Analytical, meticulous, detail-oriented with strong numerical competency Able to work independently and in a high-stress environment with dynamic timelines and priorities Strong leadership and coaching skills Excellent communication and written skills to manage diverse range of stakeholders Familiarity with local labour legislation/TAFEP would be an advantage-
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