[TRAPAC] - Retail Learning & Consumer Experience Manager

2 weeks ago


Singapur, Singapore L'Oréal Full time

Key Job Accountabilities:

The Retail Learning & Consumer Experience Manager will be responsible for developing a strategy to prioritize learning for the Retail population at the corporate level. Working closely with Business Unit Retail education teams, the role will help to enhance functional capacity and drive sustainable growth.

The incumbent will provide the optimized e-learning strategy considering blended O+O learning trends and methodology, field operation status and business/corporate objective to equip beauty advisors and retail staffs to provide best in class customer service with brand knowledge, category expertise and true service mindset. 

Descriptions:

Design, Transmit & Empower to enhance Customer Experience & Service Attitude

Design a consumer experience evaluation program  Elaborate service & retail education plans aligned with business priorities Customize programs to meet the business needs and priorities, considering each market's competitive landscape and culture. 

OMNI Retail Learning Program Delivery 

Design appropriate omni-learning resources, and training interventions to narrow knowledge and performance gaps  Delivers & transmits content strategy and operational strategy(engagement and run-rate) for E-learning platform Cooperates with ° internal and external stakeholders to ensure consistent experience of the platform Create a training follow-up/refresher event cycle calendar. Lead the Train The Trainers programs in partnership with Regional academy team in different locations of APAC

Leadership of Retail Learning Team

Provide direction for regional Learning team  Motivate and inspire others by leading by example, demonstrating empathy, creating an environment where candid debate is encouraged, and remaining approachable  Coach team members in professional development  Foster empathy 

Program/Project Administration 

Develop and articulate compelling visions to others.  Create project plans, document delivery timelines, resource requirements, costs and deliverables Manage training logistics: Communications, venue planning, travel, materials' translation, and production Create training plan and forecast expenses for Company Budget submission each year Training data compilation for reporting On-going measurement of programs' effectiveness and efficiency

Key Requirements:

A minimum of - years relevant experience shaping and driving training programs with visible results and team management experience  Experience with O+O blended learning in a must Demonstrated ability to implement regional programs and initiatives in a matrix organization Show ability to design learning strategy and annual program, including service excellence evaluation program framework and internal E-learning platform, linked to organization goals  Experience with Travel Retail, Beauty or FMCG will be advantageous  Demonstrated ability to work independently in areas of ambiguity Ability to build effective relationships in a cross-functional team environment with demonstrated success in managing international collaborations Strong verbal and written communication and consistent attention to details  Strong stakeholders management skill  Puedes inscribirte en un máximo de tres ofertas en un período de días. No puedes retirar tu solicitud una vez enviada, así que asegúrate de elegir la posición que mejor se adapte a tus habilidades y aspiraciones.

  • Singapur, Singapore L'Oréal Full time

    As the Consumer Engagement lead for Travel Retail APAC, you will play a pivotal role in contributing to the driving of TR brands’ recruitment, consulting on media (owned media, retail media and CRM media) strategies for O+O integration and developing partnerships to enhance the brands’ presence with driving conversion as a key objective across both...


  • Singapur, Singapore L'Oréal Full time

    Key Job Accountabilities: Orchestrate the launches and push growth of pillar products, to contribute to continued growth for the brand and the consumer relationship.  Collect and analyze consumer and market insights and competition strategies to make recommendations to management Implement new launches, maintain growth in pillar products and animate...


  • Singapur, Singapore L'Oréal Full time

    Ensure retail excellence and achieve sales target through retail strategy. Build and execute sell-out action plans and lead the field team to develop the business and realize brand objectives.  The Retail Manager is responsible for: Sales & Brand Image Set and manage Sell-Out target achievement for their country/region (Growth, Market share). ...


  • Singapur, Singapore L'Oréal Full time

    Key Job Accountabilities: Define the strategic directions and marketing plan, guide portfolio priorities (new launches, pillar products’ renewal and animation of core catalogue)  Define clear messages to present to top management and accompany the teams in the preparation of meetings Steer the collection and analysis of consumer and market insights,...

  • Program Director

    4 weeks ago


    Singapur, Singapore Consumer Financial Protection Bureau Full time

    Summary This is a Temporary Promotion . This position is located at Consumer Financial Protection Bureau, SUPERVISION EXAMINATIONS. The incumbent oversees and coordinates all training, learning and development activities that support Supervision operations activities. Duties As a Program Director (Supervision Learning & Development), you will: ...

  • IT Retail Sales

    1 month ago


    Singapur, Singapore HRS Hospitality & Retail Systems Full time

    Job Responsibilities:  Leading the development and implementation of sales and marketing projects together with associated activities, all aimed at attracting new customers.  Provide HRS with thorough research and analysis of the local business competition, with the aim of gaining a competitive edge.  Involvement in the development of HRS market...

  • Retail Supervisor

    4 weeks ago


    Singapur, Singapore LOTTE Travel Retail Singapore Full time

    Retail supervisors develop operations plans for their teams and make sure those plans are executed. Lead, manage and motivate a team of Retail Associates Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System. Coach and train Retail Associates on GLOB+ system usage Conduct daily briefings to team members...


  • Singapur, Singapore PRISM+ Full time

    We are currently recruiting dedicated Retail Management Interns to join our retail team. Among the responsibilities are attracting customers and generate profits, assisting with product releases and events, improving product knowledge, answering questions, and addressing customer concerns. In a fast-paced environment, you should be able to multitask and...


  • Singapur, Singapore Ikano-Retail Full time

    Job DescriptionAbout the jobWe want to fill this Application Engineer position for IKEA Southeast Mexico based in Singapore. In this position, you will play a crucial role in driving and supporting our Business Applications operations and projects. You will be responsible for supporting systems such as Business Central, LS Retail, E-Commerce, and other...

  • Retail Manager

    4 weeks ago


    Singapur, Singapore Levi Strauss & Co Full time

    JOB DESCRIPTION Responsibilities Strategic and Operational Execution: Supports Retail Lead in the development of the country’s Strategic Business Plan and Annual Financial Plan Drives retail productivity and profitability improvement, customer service excellence, equity and revenue growth from retail operations. Aligns retail operations...

  • Retail Supervisor

    3 weeks ago


    Singapur, Singapore LOTTE Travel Retail Singapore Full time

    Retail supervisors develop operations plans for their teams and make sure those plans are executed. Lead, manage and motivate a team of Retail Associates Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System. Coach and train Retail Associates on GLOB+ system usage Conduct daily briefings to team members...


  • Singapur, Singapore BDP International Full time

    Job Description CHARTER: Successful candidate will utilize their proven track record in International Logistics and Supply Chain Management to identify, qualify and sell into new accounts whilst establishing and maintaining profitable business relationships with existing customers through both cross and up-selling activities. The target audience...

  • Guest Experience

    1 month ago


    Singapur, Singapore GovTech Singapore Full time

    Science Centre Singapore is committed to fostering interest, learning, and creativity in science and technology through engaging and immersive experiences. Our mission is to contribute to the development of the nation's human resource by providing innovative and enjoyable educational opportunities. We are seeking a dynamic candidate to join our Operations...

  • Retail Associate

    1 month ago


    Singapur, Singapore LOTTE Travel Retail Singapore Full time

    Responsible for the day-to-day retail operations & sales achievement of given target Communicate to customers about on-going promotions & offers Promote first class service excellence & customer experience at all times Adhere to duty roster & assignments given by the Supervisors/Managers Be the company’s front line ambassador to uphold company’s...

  • Guest Experience

    1 month ago


    Singapur, Singapore Careers@Gov Full time

    Science Centre Singapore is committed to fostering interest, learning, and creativity in science and technology through engaging and immersive experiences. Our mission is to contribute to the development of the nation's human resource by providing innovative and enjoyable educational opportunities.We are seeking a dynamic candidate to join our Operations...

  • Marketing Intern

    4 weeks ago


    Singapur, Singapore Coty Full time

    THE ROLE Division: Asia, Consumer Beauty Job Title: Regional Marketing Intern About the Role Through this role, you’ll be able to gain an understanding of: Beauty market dynamics across the Asia Pacific region Brand management and ownership Marketing strategies and how it applies across markets KEY RESPONSIBILITIES In this role you will...

  • Retail Store Manager

    4 weeks ago


    Singapur, Singapore Love, Bonito Full time

    About usLove, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into...


  • Singapur, Singapore Shiseido Full time

    MAIN PURPOSE The Retail Manager owns the designated account’s total business, focused on maximizing sales productivity, gaining market share and growing the region’s business. Based on Travel Retail Asia’s simple “SELL OUT/STORE/STAFF” approach, he/she is accountable for the counter’s daily operations and the performance of the field staff,...


  • Singapur, Singapore LOTTE Travel Retail Singapore Full time

    Develop operations plans for their teams and make sure those plans are executed Lead, manage and motivate the team members Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System Coach and train Retail Associates on GLOB+ system usage. Conduct daily briefings to team members before the start of shift duty...


  • Singapur, Singapore Adidas Full time

    Key Responsibilities: Take full ownership of Own Retail & Franchise commercial success through Operations Excellence & leveraging daily retail KPI’s , Drive and execute project level work streams across functions to effect and enhance overall retail business. Analyze relevant data to probe and challenge the status quo with both Retail Back...