Vendor Manager III

Description

:

Manage Third Party Business Arrangements through all stages of the Third Party Management Lifecycle (TPML), in alignment with relevant frameworks, policies and standards. Vendor Managers are expected to understand and maintain knowledge of Business Arrangement terms (including key Third Party and business segment or corporate function (TD) deliverables). Vendor Managers are also responsible for monitoring, analyzing and reporting on performance of Business Arrangements and identifying and escalating issues where identified in order to mitigate risk. On more strategic, critical and/or complex relationships across multiple business segments or corporate functions, role may also act as the Lead Vendor Manager supporting the Accountable Executive that owns TD's relationship with the Third Party.

This position is part of a newly formed Singapore Vendor Management team. 

CUSTOMER

Own the management of Third-Party Business Arrangements through all stages of the TPML, in alignment with relevant Third-Party frameworks, policies and standards

Initiate intake via a Sourcing Request and follow the Third-Party Risk Assessment process

Set up and onboard Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders

Understand the financial terms of a Business Arrangement and monitor a Third Party's financial health to mitigate risk related to costs and services

Collaborate with internal stakeholders to support business needs by delivering a transition or termination of a Third Party

Support Lead Vendor Managers in consolidating an enterprise view of the relationship with the Third

Party in support of the Accountable Executive

Maintain strong relationships with internal stakeholders

Ensure integrity in dealing with Third Parties, complying with TD's Expense Policy, Enterprise Procurement Policy, Vendor Management Policy and Code of Conduct and Ethics

Focus on continuous improvements to facilitate entering into Third Party Business

Arrangements and promote effective delivery

SHAREHOLDER

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards

Monitor, analyze and report a Third Party's performance through delivery against SLAs, SLOs, KPIs or other contractual commitments

Identify issues and monitor trends with a Third Party in a responsive manner, to reduce risk in alignment with Third Party Risk Management (TPRM) Policies and related Standards

Document Third Party risk issues, as per the TPRM Issues Management process and standards, escalate issues as appropriate, and partner with Third Party to develop a remediation plan to drive resolution

Participate in cross-functional initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations

Conduct internal and external research projects; support the development/delivery of presentations / communications to management or broader audience

Conduct meaningful analysis at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of programs or practices

Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contribute to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices

Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships

Contribute to a fair, positive and equitable environment that supports a divere workforce

Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Expert level professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas

Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations

Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services

Acts as a lead integrating cross-function understanding within their own field of specialty; with significant resource requirements, risk and / or complexity

Independently manages business arrangements

Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions

Uses sophisticated analytical thought to exercise judgement and identify solutions

Impacts the achievement of sub-function or business line objectives within the area they are accountable for

Supports advanced methods to contribute to new solutions and recommend standards against which others will operate

Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders

Works autonomously as the lead and guides others within area of expertise

Job Requirements

Undergraduate degree with minimum 7+ years of related experience

Advanced knowledge of Vendor Management, Business Arrangements, Third-Party

Management Lifecycle framework/principles, systems, products/services, product research, assessment & reporting, competitive intelligence, negotiation tactics and/or regulatory requirements

Knowledge of current and emerging competitor and market trends

Knowledge of Risk Management environment, standards and regulations

Knowledge of budgetary management principles/practices/procedures

Skill in identifying complex problems and reviewing related information to develop/evaluate options and implement solutions and/or governance procedures

Skill in supporting the development and implementation of change strategies and/or processes

Ability to negotiate, influence, collaborate and effectively communicate to build relationships

Ability to contribute to strategic direction of the function and provide advice to senior leadership

Ability to monitor, analyze, report and assess adherence, performance and risk of information, contractual terms and/or delivery of services

Skill in researching, collecting, organizing and analyzing complex or technical data and developing plans to address identified issues/problems

Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives

Ability to exercise sound judgement in making decisions

Ability to research, collect, organize and analyze information and prioritize work while meeting multiple deadlines

Skill in using analytical software tools, data analysis methods and reporting techniques

Skill in using computer applications including MS Office

Ability to work successfully as a member of a team and independently

Ability to handle confidential information with discretion

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
 
Colleague Development 
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
 

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation 

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

---