Technology Support III, Major Incident Manager

5 months ago


Singapur, Singapore JPMorgan Chase & Co. Full time

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Own and drive incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating impacting incidents. Establishing strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios. Adhere to critical process and procedure, and appropriate escalations in support of production incidents. Applying technical/environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution. Distribute clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences. Technology Support (MIM) team is part of global follow-the-sun model and partner with US MIM team. This role is based in Singapore with a 12hours shift pattern, no Singapore night shift, shift hours are from 7:30 am to 07:30 pm (SGT)

Required qualifications, capabilities, and skills

Bachelor’s degree in Computer Science/Information Systems/Engineering or related disciplines Minimum 3 years of experience in Incident Management, IT Service Delivery, IT Service Desk, IT Operations in an enterprise scale environment Strong ability to think and act independently to resolve production issues, and act with sense of urgency and agility Advanced analytical skills and displays history of achieving goals in a high-performance environment Ability to multitask in a fast-paced environment utilizing multiple tools. Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.

Preferred qualifications, capabilities, and skills

Knowledge of ServiceNow, JIRA, AWS Cloud, Kubernetes and monitoring tools (Splunk, Dynatrace, etc) Preferred ITIL certified, Certified Scrum Master (CSM) or Professional Scrum Master (PSM)

  • Singapur, Singapore JPMorgan Chase & Co. Full time

    Propel operational success with your expertise in technology support and a commitment to continuous improvement.  As a Technology Support III team member in Infrastructure Platforms (IP), you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you...


  • Singapur, Singapore Singtel Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...


  • Singapur, Singapore JPMorgan Chase & Co. Full time

    Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Infrastructure Platforms (IP), you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day...


  • Singapur, Singapore Singtel Full time

    At Singtel, we're committed to fostering a diverse and inclusive workforce where everyone can thrive. Our vibrant team is dedicated to creating strong connections with our customers through innovative solutions.Key Responsibilities:Coordinate end-to-end incident management processes to ensure timely and efficient resolution of incidents.Drive the overall...


  • Singapur, Singapore JPMorgan Chase & Co. Full time

    Propel operational success with your expertise in technology support and a commitment to continuous improvement.  As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture...


  • Singapur, Singapore JPMorgan Chase & Co. Full time

    Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will play a vital role in ensuring the operational stability, availability, and performance of our...

  • Command Centre

    3 months ago


    Singapur, Singapore Singtel Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...


  • Singapur, Singapore JPMorgan Chase & Co. Full time

    Working in Applications Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as...

  • VP, Major Incident

    6 months ago


    Singapur, Singapore United Overseas Bank Full time

    VP, Major Incident & Problem Manager, Group Infrastructure & Platform Services Posting Date: 09-May-2023 Location: Singapore, Singapore, Alexandra Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...


  • Singapur, Singapore DBS Bank Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we managethe majority ofthe Bank's operational processes and inspire to delight our...


  • Singapur, Singapore DBS Bank Full time

    Job SummaryWe are seeking a highly skilled Senior Incident Manager to join our Consumer Banking Group Technology team. As a key member of our team, you will be responsible for managing and coordinating incident response activities, ensuring timely and effective resolution of technical issues.Key ResponsibilitiesManage incident response activities, including...


  • Singapur, Singapore PSA International Full time

    As a key member of PSA International's global team, you will play a crucial role in shaping the company's cybersecurity strategy and protecting its digital assets. With a strong background in cybersecurity technology and incident response, you will be responsible for managing the company's cybersecurity technology, engineering, and advisories, as well as...


  • Singapur, Singapore DBS Bank Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...


  • Singapur, Singapore PSA International Full time

    As a member of #TeamPSA, you will be part of a diverse and global team at the forefront of creating cargo solutions to enable more agile, resilient and sustainable supply chains. Experience first-hand and drive supply chain transformation from Singapore and through PSA’s global network of ports, logistics and supply chain solutions. Alongside, we can...

  • Technology Support I

    5 months ago


    Singapur, Singapore JPMorgan Chase & Co. Full time

    Working in Applications Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as...


  • Singapur, Singapore IHiS Full time

    Position OverviewThis is an important role for Service Delivery team. The Assistant Manager for Service Management will plan, manage and deliver operations with ITSM methodology, primarily focusing on Incident & problem management. In addition, he/she needs to support other Service Management processes such as Service Request and Change Management.Role &...


  • Singapur, Singapore IHiS Full time

    Job OverviewThis is a critical role within the Service Delivery team at IHiS. The Assistant Manager for Service Management will be responsible for planning, managing, and delivering operations using IT Service Management methodology, with a primary focus on Incident and Problem Management. Additionally, they will support other Service Management processes...


  • Singapur, Singapore DXC Technology Full time

    Summary: The Incident/Problem/Change Manager will act as a SPOC to coordinate with and manage all other tracks subject matter expert (SME) and will handle Incident/Problem Management activities end to end from activation to problem resolution and post-mortem review. Profile: Should have experience of minimum 5 years Customer orientated,...


  • Singapur, Singapore DXC Technology Full time

    Summary: The mission of Incident Lifecycle Co-Ordinator is to manage the Lifecycle of all requests and Incidents. This will allow DXC to provide End to End ownership for all requests and ensure those requests adhere to established Service Level Agreements (SLA). Provide a single point of ownership for End-Users, DXC Partners and Third-Party Vendors. ...


  • Singapur, Singapore DBS Bank Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...