Incident & Problem Manager
1 month ago
Position Overview
This is an important role for Service Delivery team. The Assistant Manager for Service Management will plan, manage and deliver operations with ITSM methodology, primarily focusing on Incident & problem management. In addition, he/she needs to support other Service Management processes such as Service Request and Change Management.
Role & Responsibilities
Incident and Problem Management (Primary Responsibility)
o Manage investigation and resolution of major incidents and problems. These include running conference calls, tracking progress and timeline, providing constant updates to all stakeholder, working with vendors and internal team on the root cause analysis
o Manage service improvement plan for major incidents and problems.
o Monitor and ensure all minor incidents are tracked and processed effectively
o Conduct Post Incident Review
· Change and Service Request Management
o Responsible for overseeing the coordination of end-to-end change activities.
o Work with vendors and internal team on all change and service requests, assessing their risk and impact and cost.
o Ensure all requests for change (CR) and service requests (SR) are properly classified, recorded, authorized, implemented and closed.
o Chair or attend weekly change and request management meetings including CABs
o Investigate, collect data, and report on failed SR and CR
o Provide guidance and support on Change and Service Request Management activities according to contractual obligations
o Act as an escalation point for change and service requests management related issues
· Process Management
o Implement, review, maintain related ITSM process and procedures.
· Disaster Recovery Plan / Business Continuity Plan
o Manage and maintain IT recovery plan with internal team and stakeholders
o Create and conduct IT DR awareness and training programmes
o Conduct ITDR exercises and tests to ensure systems and applications meet business and resiliency requirements
o Integrate business continuity with DR initiatives
Requirements
1. Degree in IT or equivalent
2. At least 5 years of relevant hands-on experience in in maintaining IT systems using IT Service Management Methodology.
3. Be able to demonstrate strong ITIL based process management experience.
4. Strong critical skills such as collaboration, oral, written and verbal communication skills and analytical capability.
5. Increased acumen for planning, strong time management skills and ability to multi-task.
6. Strong planning and time management skills.
7. People, result, and customer oriented with multi-tasking capabilities.
8. Able to work under pressure.
9. Must be able to work independently, as well as in a team environment and be a good team player.
10. Candidate with incident management experience and Healthcare domain knowledge would be an advantage.
Apply Now
NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT
#LI-IHIS10
-
Incident / Problem / Change Manager
2 weeks ago
Singapur, Singapore DXC Technology Full timeSummary: The Incident/Problem/Change Manager will act as a SPOC to coordinate with and manage all other tracks subject matter expert (SME) and will handle Incident/Problem Management activities end to end from activation to problem resolution and post-mortem review. Profile: Should have experience of minimum 5 years Customer orientated,...
-
Incident / Problem / Change Manager
1 week ago
Singapur, Singapore DXC Technology Full timeSummary: The Incident/Problem/Change Manager will act as a SPOC to coordinate with and manage all other tracks subject matter expert (SME) and will handle Incident/Problem Management activities end to end from activation to problem resolution and post-mortem review. Profile: Should have experience of minimum 5 years Customer orientated,...
-
Incident, Problem, Change
1 month ago
Singapur, Singapore CHUBB Full timeAbout the Role The manager of Incident Problem Change & Server patching will be a senior leadership and management role reporting into the Global Command Centre Head. The role-holder will work in close partnership with regional CIO’s, Heads of Infrastructure and Application Support Services respectively, ensuring best-in-class ITSM services delivered...
-
VP, Major Incident
1 month ago
Singapur, Singapore United Overseas Bank Full timeVP, Major Incident & Problem Manager, Group Infrastructure & Platform Services Posting Date: 09-May-2023 Location: Singapore, Singapore, Alexandra Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...
-
Incident Manager
2 weeks ago
Singapur, Singapore Unison Consulting Pte Ltd Full timeManages technology incidents impacting group businesses. Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and management reporting in full compliance...
-
Incident Manager
2 months ago
Singapur, Singapore Unison Consulting Pte Ltd Full timeManages technology incidents impacting group businesses. Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and management reporting in...
-
Singapur, Singapore JPMorgan Chase & Co. Full timeAssume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies. As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms team, you apply deep knowledge...
-
Major Incident Manager
1 month ago
Singapur, Singapore Nityo Infotech Full timeKey Responsibilities•Manages technology incidents impacting UOB group businesses•Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management...
-
Major Incident Manager
1 month ago
Singapur, Singapore Nityo Infotech Full timeKey Responsibilities• Manages technology incidents impacting UOB group businesses• Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management...
-
ELK Consultant
2 weeks ago
Singapur, Singapore ITCAN Full timeDescription: Provide support to Commercial & amp; International – Client DeliveryEngagement Camp team on service delivery related matters in Commercial Sector portfolios.Commercial & amp; International service delivery function.The service scope is to provide day to day support of delivery matters for managing customer's requirements and Service Level...
-
ELK Consultant
3 months ago
Singapur, Singapore ITCAN Full timeDescription: Provide support to Commercial & amp; International – Client DeliveryEngagement Camp team on service delivery related matters in Commercial Sector portfolios.Commercial & amp; International service delivery function.The service scope is to provide day to day support of delivery matters for managing customer’s requirements and Service Level...
-
Major Incident Manager
1 month ago
Singapur, Singapore Nityo Infotech Full timeKey Responsibilities•Manages technology incidents impacting UOB group businesses•Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management...
-
IT Incident Management Analyst
2 weeks ago
Singapur, Singapore Assurity Trusted Solutions Full timeJoin Our Team as an IT Incident Management Analyst at Assurity Trusted SolutionsAssurity Trusted Solutions (ATS) is a respected subsidiary of the Government Technology Agency (GovTech) dedicated to providing a wide range of services in the digital and cyber landscape. With a strong focus on trust and collaboration, ATS works closely with government agencies...
-
Incident Response
1 month ago
Singapur, Singapore Crypto.com Full timeThe Cybersecurity and Data Privacy team reports directly under the office of the CISO headed by Chief Information Security Officer (CISO) Jason Lau () who has over 23+ years of experience in the cybersecurity space, awarded Global Top 100 CISO, and also serves on the World Economic Forum, International Association of Privacy Professionals and more. The team...
-
Incident Lifecycle Coordinator
2 weeks ago
Singapur, Singapore DXC Technology Full timeSummary: The mission of Incident Lifecycle Co-Ordinator is to manage the Lifecycle of all requests and Incidents. This will allow DXC to provide End to End ownership for all requests and ensure those requests adhere to established Service Level Agreements (SLA). Provide a single point of ownership for End-Users, DXC Partners and Third-Party Vendors. ...
-
Technology Support Lead, Major Incident Manager
2 weeks ago
Singapur, Singapore JPMorgan Chase & Co. Full timeJoin our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Infrastructure Platforms (IP), you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day...
-
Incident Lifecycle Coordinator
1 week ago
Singapur, Singapore DXC Technology Full timeSummary: The mission of Incident Lifecycle Co-Ordinator is to manage the Lifecycle of all requests and Incidents. This will allow DXC to provide End to End ownership for all requests and ensure those requests adhere to established Service Level Agreements (SLA). Provide a single point of ownership for End-Users, DXC Partners and Third-Party Vendors. ...
-
Singapur, Singapore PSA International Full timeAs a member of #TeamPSA, you will be part of a diverse and global team at the forefront of creating cargo solutions to enable more agile, resilient and sustainable supply chains. Experience first-hand and drive supply chain transformation from Singapore and through PSA’s global network of ports, logistics and supply chain solutions. Alongside, we can...
-
Risk Operations Manager, Incident Management
1 month ago
Singapur, Singapore Aspire Full timeAspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class...
-
Singapur, Singapore Psa Corporation Limited Full timeAs a member of #TeamPSA, you will be part of a diverse and global team at the forefront of creating cargo solutions to enable more agile, resilient and sustainable supply chains. Experience first-hand and drive supply chain transformation from Singapore and through PSA's global network of ports, logistics and supply chain solutions. Alongside, we can move...
