Technology Support III, Mission Control
7 months ago
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Provides end-to-end application support for Digital applications on premise and Cloud (AWS) Focuses on quick incident mitigation primarily to reduce downtime for customers. Monitors changes going into the environment while ensuring system stability. Provides onsite technical leadership and decision taking for quick service restorations. Drives Technical Bridges with information from monitoring and other specific tools. Takes key decision in terms of failovers, isolating DC and preserving customer experience. Performs targeted flow-triage during major incidents using tools expertise.Required qualifications, capabilities, and skills.
Bachelor’s degree in computer science/Information Systems/Engineering or related disciplines Minimum 3 years of Applications Support or related experience. Basic knowledge of application development – Java/python Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows. Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases, and application architecture Good communications skills – managing global bridges/ writing executive notifications. Hands-on with technical operations – high pressure shift environment Strong ability to think and act independently to resolve production issues, and act with sense of urgency and agility Ability to multi-task (., listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands. Ability to provide weekend support as part of shift based coverage.Preferred qualifications, capabilities, and skills
Retail banking experience Customer-centric - preferable from technical support roles and/or professional services Cloud Certification Experience in production support-
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