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Client Success Associate

4 weeks ago

Singapur, Singapore Cosmose AI Full time

Client Success Associate, Singapore/Hong Kong

Cosmose is a fast-growing software company on a path to revolutionize the $27 Trillion retail industry. Cosmose AI connects the best of offline and online to create a seamless experience for shoppers and increase sales for retailers. Cosmose AI employs world-class talents in its offices in Paris, Warsaw, Singapore, Ho Chi Minh, Hong Kong, Shanghai and Tokyo, incl. winners of international programming competitions ACM ICPC and IOI. Cosmose AI empowers some of the world’s most prominent companies including LVMH, Richemont, L’Oréal, and Estée Lauder, whilst also offering AI-driven recommendations to its users encouraging them to shop in nearby stores saving time, money, and the environment.

Cosmose was valued at over $500 million in a recent round and is backed by NEAR Foundation, Tiga Investments, OTB Ventures, and TDJ Pitango.

Read more on
TechCrunch, CB Insights AI 100, Nikkei Asia. 

 

To consistently sustain the massive growth of clients, we are looking for a Client Success Associate to join our Client Success team. Reporting to the Account Director, you’ll manage end-to-end digital media campaigns for our key clients in the APAC region. The role is based either in Singapore or Hong Kong.  

We’re looking for someone who:

  • Dreams Big: ambitious, passionate, and out to achieve MASSIVE goals

  • Customer-centric: We care about our customers and strive to provide them with the best solutions

  • Celebrates both Success & Failure: Rejoicing the wins but also reflecting, learning & improving proactively when there are defeats

  • Honesty and Integrity: we appreciate respectful feedback 

  • Problem Solver: You’re a fixer and not a complainer

  • Actionable: Work and make SMART decisions fast with conviction 

 

What you’ll do:

  • Build & maintain good relationships with clients to grow new accounts and business

  • Plan & create digital strategies and campaigns across channels such as social media and programmatic display for clients

  • Liaise with media vendors and agencies for campaign setup and troubleshooting

  • Manage budget planning, create proposals & performance reports 

  • Monitor and optimise daily campaign performance 

  • Track, analyse key metrics, and deliver regular reports to our customers

 

What you’ll need:

  • Minimum 1 year of relevant experience, preferably in the advertising & marketing industry. 

  • Solid knowledge of digital campaign execution and digital media landscape in Greater China

  • Strong communication (oral and written in Native Mandarin and English) and presentation skills

  • Meticulous and has a sharp eye for detail

  • Possess customer-oriented problem-solving and analytical skills 

  • Agile and adaptable to dynamic environments

  • Results-oriented professional who is comfortable with figures (collecting, analysing & interpreting data)

  • Entrepreneurial spirit with high standards of delivery

 

What you’ll enjoy:

Cosmose provides employees with a great platform to immerse and learn about the most exciting, innovative, and disrupting technologies on offline behavior solutions; unveiling untapped opportunities and profits in the industry. The company constantly innovates to invent and apply world-class technologies with a rockstar engineering team including four world championship programming medalists. You’ll be working with a strong leadership team backed by experience from various key strategic areas and many other driven & intelligent people across the company. Cosmose is a place where great culture and goals unite departments and individuals to achieve big milestones together.

Are you ready for new, exciting challenges and to put your name down in the history of retail?

Apply now and join our revolutionary journey.

 

Read more on:
TechCrunch, Business Insider, Forbes and CNBC.

 

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