Client Success Specialist

2 weeks ago

Singapur, Singapore Flywire Full time
The Opportunity:

We, at Flywire, are looking for a forward-thinking, motivated, and hardworking Client Success Specialist to help with the delivery and execution of our solution to our new and existing travel clients in the APAC region with a special focus on our clients in Indonesia. This individual should be a phenomenal teammate, fluent in both English and Indonesian and be motivated by success.

The Client Success Specialist will work with the Travel sales team and Client Success management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, increase revenue and utilization, find opportunities for improvement, provide accurate and timely issue resolution.

Key Responsibilities:

Onboarding clients, ensuring their success all the way through the client’s life-cycle Building and maintaining strong relationships and communication within key travel client accounts Creating the ideal strategy for each travel client to maximize money moved and increasing revenue through up-selling Providing clients with analytics and additional reporting mechanisms Strategic Consultation-become a trusted advisor and provide a feedback loop for the client by gathering feedback, evaluating the evolution of the client’s needs, and communicating these to product and management personnel. Developing and maintaining a current knowledge and understanding of all services provided by Flywire and maintaining, at all times, a professional and ethical relationship with clients when representing the company Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced environment

Here’s What We’re Looking For:

High fluency in English and Bahasa Indonesian to support our key market in Indonesia 2-3 years of relationship management, account management experience or similar role Experience in inside sales, handling customer objections and leading customer relationships Excellent interpersonal, analytical and planning skills Proficient presentation skills Salesforce experience is a plus Willingness to travel up to 25% of the time

What We Offer :

Competitive compensation, including Restricted Stock Units Employee Stock Purchase Plan (ESPP) Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers)

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