Technical Support Engineer
4 weeks ago
- Ensure customer satisfaction in maintenance and support
- Maintain IT components and related endpoints, including Hardware and Software
- Troubleshoot, analyse and resolve tickets escalated by on-site Level 1 and Level 2 Teams
- Commit to a resolution date, formalize action plan and implement workaround for fault rectification
- Perform root cause analysis of technical issues
- Communicate and interface with vendors and customers
- Generate reports and write documentation, e.g. maintenance guide, operation manual, test procedures and test reports
- Job rotation between office hours positions and 24/7 shift duty to manage operational L1 teams is to be expected
Technical Skills
- Knowledge and hands-on experience in 2 or more of these skillsets:
- At least 3 years of experience in IT support and systems administration in a vendor environment
- Linux and Windows administration with strong troubleshooting skillset
- VMware ESXi and vCenter administration with strong troubleshooting skillset (Preferable with CLI knowledge) (7.0 and above)
- TCP/IP Networking, Network/Security devices (e.g. Cisco Switch, Firewall, Fortinet)
- MSSQL, Oracle, and other database servers
- Monitoring systems (e.g. Centreon, Nagvis)
- Experience with Kubernetes K8s is a plus
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