Executive, Learning
2 months ago
Responsibilities
Listed are the role and responsibilities of the incumbent. The list is not exhaustive, and responsibilities are not limited to, and may include projects as and when assigned by Head, Learning & Service Quality. Training will be provided.
Service Audits
• To support the end-to-end conduct of Quarterly Service & Brand Standard Audits across all FEH properties.
• To collate, generate and analyze reports.
• To coordinate submission of action plans from property leaders
• To identify work improvement processes for Service Audits, using digital and technology offering.
Service Culture
• To support Acts of Grace initiatives through FEH Onboarding Programme.
• To support campaigns on FEH Service Culture through organizing activities and/or events for field via face-to-face or social media platforms.
• To support in the champaign of HBG’s annual Customer Engagement Index (CEI) Survey.
Others
• To conduct research for relevant service-related contents for FEH publication of bite-size learning.
• To support in the scheduling to logistics co-ordination; preparation of training materials to processing of invoices for all service-related trainings
• To generate training evaluation for reporting on service-related trainings
• Any other projects as and when assigned by Head, Learning & Service Quality.
Requirements
Minimum – Fresh Diploma / Degree Graduates With 1 year working experience in Customer Service and/or Hospitality, would be an added advantage. Highly motivated and passionate about Service Excellence & Learning Analytical, meticulous and result oriented. Possess good verbal and written communication skills as well as strong interpersonal relationship skills. Excellent knowledge and proficiency with Microsoft Excel and Data Analytics Good proficiency in Power BI and Generative AI Good working knowledge of Microsoft Office Tools-
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