Learning Support

1 month ago


Singapur, Singapore eduCLaaS Full time
Job Description
Job Mission

Your role is to facilitate, deliver & manage blended learning journey to deliver superior learning experience and successful skills outcome 

Lead Effective Learning Delivery: 
Utilize proven experience in learning and development with a focus on delivery management to lead the design and execution of impactful learning programs.  

Ensure Seamless Course Delivery: 
Collaborate closely with Product Managers and Sales Managers to ensure seamless course delivery, providing learners with a high-quality educational experience.  

Drive Continuous Improvement: 
Review learner and faculty feedback to continually enhance the learning experience and evaluate content and resources for relevance and effectiveness.  

Promote Agile Methodology and Scrum Practices: 
Lead and mentor the scrum team in applying Agile methodology and scrum practices, fostering a culture of agility and continuous improvement in delivery execution. 

 

On the job training 

  • Product Knowledge 
  • Learning Design 
  • Delivery Process 


Job Function & Skills 

  • Proven experience in learning and development with a focus on delivery management 
  • Conduct orientation and live sessions for learners in Singapore and overseas. 
  • Review feedback from learners and faculty to continually improve the learning experience. 
  • Evaluate content and learning resources for relevance and effectiveness. 
  • Collaborate closely with Product Managers and Sales Managers for seamless course delivery. 
  • Provide guidance and training to all faculty members for effective instruction. 
  • Ensure compliance with learning delivery requirements set by SSG, WSG, and CPE. 
  • Actively participate in A&E Board meetings to contribute to program enhancements. 
  • Lead and mentor the scrum team in applying Agile methodology and scrum practices. 
  • Foster strong partnerships with Product Owner(s) to develop User Stories and manage backlogs. 

Team Structure 

You will be working alongside with a unique and diverse community of professionals who are passionate about sharing their expertise and contributing to our vision. 

Requirements
  • Bachelor/Master’s Degree in related field (preferably in IT)
  • Proven experience in learning and development, with a focus on delivery management.
  • Related training experience
  • Subject Matter expert or a practitioner in IT Systems Management and Project Management
  • Preferably 1-2 years experience as a Scrum Master with strong preference for candidates who have undergone certification for the role at the Scrum Team (CSM1, PSM1) or organizational (CSM2, PSM2) level.
  • Microsoft Azure Solution Architect or AWS Solution Architect preferred

Added Advantage : 
  • Certified EC-Council Instructor (CEH)
  • CCSI Cisco Certified Instructor
  • ACTA/ACLP certified
  • Certifications in Agile 


Requirements
CISCO, IT systems management, project management

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