Operations Manager, Family Experience

2 weeks ago


Singapur, Singapore Shangri-La Full time

We are looking

for a  Operations Manager, Family Experience  to join our team

As a  Operations Manager, Family Experience  we rely on you to:

Be responsible for the daily operation of buds by Shangri-La, Splash, and other family experience activities necessary, in accordance with the policies standards and guidelines  Supervise, manage and motivate the Family Experience Team Attends to guest needs when it arises and takes the lead in resolving guests issues together with the Team Lead.  Co-ordinates and executes the marketing, promotions and partnership events to deliver the Family Experience to guests.  Ensure all activities are conducted in such a manner to ensure the health, safety and security of each child.  Motivate and coach team to handle their work, colleagues and guests in a professional, tactful and polite manner  Liaises with the other departments to resolve issues or implement any planned events Embraces and upholds key practices and initiatives or programmes relating to life and fire safety.  To implement, understand and follow all SFSMS/HACCP policies and procedures  Your duties may include recruitment, performance review, roster planning, training and manage any disciplinary issue (if any).
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