Executive (Patient Experience Office)

3 weeks ago


Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full time

Job Description

You will execute the department’s operations, manage resources and provide patient engagement services in an efficient and personalized standard consistent with the hospital’s philosophy of care. You shall be responsible to plan, implement and support the hospital’s patient relations and service quality-related operations, including special projects.• Ensure efficient operation of services in alignment with the hospital’s strategic plans.
• Develop and monitor key performance indicators and ensure optimum utilization of resources within the department
• Work with the team to manage all service feedback received, service recovery efforts, conflict resolution in daily operations and engagement efforts like focus groups
• Develop and manage the department’s analytic capabilities and feedback channels.
• Collaborate with other departments and agencies to implement service quality initiatives
• Identify and mitigate reputational risks to the organisation due to service lapses.
Requirement

• Basic Degree in Business Administration, Informatics, Social Sciences, Marketing or related fields
• Minimum of 3 years in service industry/health-care related areas
• Possess positive attitude, initiative and keenness to learn.
• Possess strong analytical, good interpersonal and communication skills
• Knowledge of hospital operations will be an advantage
• Knowledge and skills of computer software and data analysis
• Knowledge of statistics

 Yishun Health is a network of medical institutions and health facilities of the National Healthcare Group in the north of Singapore. It comprises Admiralty Medical Centre, Khoo Teck Puat Hospital and Yishun Community Hospital.

Job Family

Administration

Working Location

Yishun (North)

Working Hours

Non-Shift

Job Level

Junior Executive

Education Level

Bachelor Degree

Executive (Patient Experience Office) | NHG
  • Patient Care Officer

    3 weeks ago


    Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full time

    Job Description This is a new position created with a mission to provide quality care services to patients in a ward setting. The Patient Care Officer is a service professional who will work closely with our doctors, nurses and allied-health staff to provide quality care service and end-to-end care coordination for our patients.  The work of a...

  • Patient Care Officer

    3 weeks ago


    Singapur, Singapore Khoo Teck Puat Hospital Full time

    This is a new position created with a mission to provide quality care services to patients in a ward setting. The Patient Care Officer is a service professional who will work closely with our doctors, nurses and allied-health staff to provide quality care service and end-to-end care coordination for our patients.  The work of a Patient Care Officer...


  • Singapur, Singapore Nanyang Technological University Full time

    The Office of Patient Engagement (OPEN) is a new unit to deepen LKCMedicine’s patient & public partnerships in medical research and education. You will be part of a dynamic team to embed Patient and Public Involvement and Engagement (PPIE) into the School’s programmes and foster partnerships with patient advocates, patient organisations and other...


  • Singapur, Singapore Institute of Mental Health Full time

    Job Description Responsibilities: You will assist in the transformation of patient care processes and service outcomes. You will manage feedbacks from patients and caregivers, coordinate patient experience surveys, lead service improvement initiatives and collate feedback statistics for monthly management reports. You will also assist and...


  • Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full time

    Job Description You will provide service to our patients and visitors including patients’ registration, appointment scheduling, billing. You will also ensure consultation rooms are ready, retrieve and return patient’s record before and after appointment, chaperone the doctors, prepare and assist patient for physical examination, assist in minor...


  • Singapur, Singapore Tan Tock Seng Hospital Full time

    Tan Tock Seng Hospital (TTSH) Patient Service Associate (Operating Theatre) Operating Theatre Job Description Challenges You will need to demonstrate care, empathy and professionalism in delivering prompt and excellentfrontline services to patients. You will handle the registration of patients' visits, appointment scheduling,collection of...


  • Singapur, Singapore Tan Tock Seng Hospital (TTSH) Full time

    Tan Tock Seng Hospital (TTSH) Patient Service Associate (Operating Theatre) Operating Theatre Job Description Challenges You will need to demonstrate care, empathy and professionalism in delivering prompt and excellentfrontline services to patients. You will handle the registration of patients' visits, appointment scheduling,collection of...


  • Singapur, Singapore Khoo Teck Puat Hospital Full time

    You will provide service to our patients and visitors including patients’ registration, appointment scheduling, billing. You will also ensure consultation rooms are ready, retrieve and return patient’s record before and after appointment, chaperone the doctors, prepare and assist patient for physical examination, assist in minor procedures to be done.  ...


  • Singapur, Singapore Parkway Pantai Limited Full time

    The Role Responsibilities: - Perform frontline operations that include (but not limited to) registration, appointment scheduling, referral booking, dispensing of medication and cashier duties. - Attend to walk-in patients and answer phone enquiries. - Perform chaperon activities and assist in explaining the procedures to patients. - Support doctors in...


  • Singapur, Singapore Tan Tock Seng Hospital Full time

    Tan Tock Seng Hospital (TTSH) Patient Service Associate (Intern) Job Description You will need to demonstrate care, empathy and professionalism in delivering prompt and excellent frontline services to patients. Your duties include handing the registration of patients' visits, appointment scheduling, and where applicable, the administration of...


  • Singapur, Singapore Tan Tock Seng Hospital Full time

    Tan Tock Seng Hospital (TTSH) Patient Service Associate (Intern) Job Description You will need to demonstrate care, empathy and professionalism in delivering prompt and excellent frontline services to patients. Your duties include handing the registration of patients' visits, appointment scheduling, and where applicable, the administration of...


  • Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full time

    Job Description Major Duties and Responsibilities (A) Specific To receive patients and visitors who present themselves at the counter. To attend to enquiries from both internal and external customers To perform admissions and provide financial counseling to patients and family members. To ensure that services rendered are entered promptly for...


  • Singapur, Singapore Parkway Pantai Limited Full time

    The Role Overview of the Role: Be a part of our dynamic team to manage patients flow in Parkway MediCenter (PMC) to ensure a smooth and pleasant experience in the facility. Work Location: Singapore – Woodleigh Key accountabilities Responsible for rendering excellent services and care to our patients and next of kin, upholding our...


  • Singapur, Singapore Nanyang Technological University Full time

    NTU’s Lee Kong Chian School of Medicine (LKCMedicine) is a leading medical school at the forefront of medical research and education. The Office of Patient Engagement (OPEN) is a new unit to deepen LKCMedicine’s patient & public partnerships in medical research and education. You will be part of a dynamic team to embed Patient and Public Involvement and...


  • Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full time

    Job Description You will provide service to our patients and visitors including patients registration, bed reservation, appointment scheduling, billing, financial counseling,and follow-up. Requirement: Minimum GCE O level Working experience in customer service/healthcare industry will be an advantage Able to work 3 rotating shifts, weekends and...


  • Singapur, Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesContract to perm opening available!Job Scope Patient Registration Appointment booking and scheduling Financial Counselling Collecting cash deposits Advising patients on their admission process Administrative dutiesRequirements Diploma in any discipline Prior related experience will be a plus! Customer Oriented Team player...


  • Singapur, Singapore Parkway Pantai Limited Full time

    The Role Patient Care Associates (PCAs) work alongside other healthcare professionals, typically nurses, to assist them with any additional duties where they need a helping hand. They can also support doctors, midwives and a broad spectrum of other healthcare professionals. They can also provide technical support in OTs Key accountabilities ...


  • Singapur, Singapore NTUC Health Full time

    Job Description The Patient Service Assistant will provide administrative support to clinic and ensure a smooth flow in the clinic operations.  Perform counter duties including registration, appointment scheduling, payment collection and banking Attend to walk in and call in patients’ enquiries Liaise with dental laboratories for collection and...


  • Singapur, Singapore Edwards Lifesciences Full time

    You will make an impact by... • Directing Communications activities (Media Relations: internal/external communications, Public Relations, Public Affairs, Patient Advocacy) with overall responsibility of developing systems, planning, staffing, budgeting, managing expense priorities, recommending and implementing changes to methods through several...


  • Singapur, Singapore Corporate Office - Singapore Full time

    Scope of Work : As Human Resources Executive, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability,...