Senior/Patient Service Officer

8 months ago


Singapur, Singapore Parkway Pantai Limited Full time

The Role

Overview of the Role:

Be a part of our dynamic team to manage patients flow in Parkway MediCenter (PMC) to ensure a smooth and pleasant experience in the facility.

Work Location: Singapore – Woodleigh

Key accountabilities

Responsible for rendering excellent services and care to our patients and next of kin, upholding our company’s vision as the most trusted healthcare provider in the region. Responsibilities would include, but not be limited to, the following: Ensure patients are registered promptly and details are correctly captured in the system Ensure accurate tagging of Corporate / Insurance / Government and any other direct billing in system Ensure all appointments are captured accurately in system and follow up with clients, doctors and other departments promptly Handle enquires, transferring of calls, taking down important messages for follow up File and revert reports, ensuring tracking of referral appointments, follow up appointments are fulfilled in accordance to policies Ensure entries from the Doctors / Nurses and any other parties tallies with the billing and service rendered Ensure bills are in accordance with contract requirement. Accepting correct LOG / Letter of Undertaking / Deposits for patients Close all transactions at the end of the clinic operations. Ensure Daily Reports tally with cash collection and all cashless transactions. Other Ad hoc duties assigned

Qualifications & Experience

Requirements:
- Higher NITEC certification in Business Administration or Diploma in any discipline
- GCE “O”/ “N” level


Skills & Knowledge:
- Proficient in Microsoft Excel and Word
- Good communication, customer service and interpersonal skills
- Knowledge of SAP is preferred
- Open to shift work arrangement



  • Singapur, Singapore PeopleSolve Full time

    About the job Patient Service Officer (Jurong East) As a Patient Service Officer, you will be part of a team who is focused on delivering high quality healthcare experiences for the patients: Attend to patient enquiries over the counter to provide information on clinic services.Update patient registration information and process medical records in accordance...


  • Singapur, Singapore PeopleSolve Full time

    As a Patient Service Officer, you will be part of a team who is focused on delivering high quality healthcare experiences for the patients: Attend to patient enquiries over the counter to provide information on clinic services.Update patient registration information and process medical records in accordance with standard operating procedures and clinic...

  • Patient Care Officer

    7 months ago


    Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full time

    Job Description This is a new position created with a mission to provide quality care services to patients in a ward setting. The Patient Care Officer is a service professional who will work closely with our doctors, nurses and allied-health staff to provide quality care service and end-to-end care coordination for our patients.  The work of a...


  • Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full time

    Job Description You will provide service to our patients and visitors including patients’ registration, appointment scheduling, billing. You will also ensure consultation rooms are ready, retrieve and return patient’s record before and after appointment, chaperone the doctors, prepare and assist patient for physical examination, assist in minor...


  • Singapur, Singapore Parkway Pantai Limited Full time

    The Role Working location: Islandwide Parkway Shenton Clinics Working hrs: 44hrs / week including weekends and PH. (No overnight shift) Responsibilities: - Perform frontline operations that include (but not limited to) registration, appointment scheduling, referral booking, dispensing of medication and cashier duties. - Attend to walk-in...


  • Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full time

    Job Description Major Duties and Responsibilities (A) Specific To receive patients and visitors who present themselves at the counter. To attend to enquiries from both internal and external customers To perform admissions and provide financial counseling to patients and family members. To ensure that services rendered are entered promptly for...


  • Singapur, Singapore Institute of Mental Health Full time

    Job Description Responsibilities: You will assist in the transformation of patient care processes and service outcomes. You will manage feedbacks from patients and caregivers, coordinate patient experience surveys, lead service improvement initiatives and collate feedback statistics for monthly management reports. You will also assist and...


  • Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full time

    Job Description You will execute the department’s operations, manage resources and provide patient engagement services in an efficient and personalized standard consistent with the hospital’s philosophy of care. You shall be responsible to plan, implement and support the hospital’s patient relations and service quality-related operations,...


  • Singapur, Singapore Tan Tock Seng Hospital (TTSH) Full time

    Challenges You will need to demonstrate care, empathy and professionalism in delivering prompt and excellentfrontline services to patients. You will handle the registration of patients' visits, appointment scheduling,collection of payments, and provide financial counselling. In addition, you will handle the administration ofpatients' records, and assist...


  • Singapur, Singapore Minmed Group Pte Ltd Full time

    Patient Service Associate - (Contract) Role & Responsibilities:Ensure a comfortable experience for patientsProvide customer service including registration of patients, queue management, dispensing of medications, invoicing and collection of paymentSupport doctors for in clinic procedures and chaperonesPerform simple clinic procedures under guidanceManage...


  • Singapur, Singapore PeopleSolve Full time

    What We Offer: To be a part of a pioneer team in one of the Public Hospital in Singapore (North / Central Region)Great opportunities for Learning & Career DevelopmentA highly engaged and inclusive company culture.AWS+Variable Bonus What We're Looking For: Someone who is caring, has empathy, and can pay attention to the details, for the needs of their...


  • Singapur, Singapore Parkway Pantai Limited Full time

    The Role The Care Navigator is the first point of contact at the clinic in guiding and serving the patients. They are the ambassadors of the clinic and will be performing service at the highest standards to ensure a smooth patient journey Key accountabilities Roles: - Answer patient enquiries and support any appointment bookings - Support...


  • Singapur, Singapore Tan Tock Seng Hospital (TTSH) Full time

    Challenges You will need to demonstrate care, empathy and professionalism in delivering prompt and excellent frontline services to patients. You will handle the admissions and discharges procedures of patients' visits, appointment scheduling and administration of patients' records.   Requirements • Diploma in any discipline/ GCE 'A'/'O' Level/...


  • Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full time

    Job Description You will provide service to our patients and visitors including patients registration, bed reservation, appointment scheduling, billing, financial counseling,and follow-up. Requirement: Minimum GCE O level Working experience in customer service/healthcare industry will be an advantage Able to work 3 rotating shifts, weekends and...

  • Civilian Officer

    7 months ago


    Singapur, Singapore Singapore Prison Service Full time

    A CIVILIAN CAREER WITH SPS - ARE YOU THE ONE WE ARE LOOKING FOR? A civilian career with Singapore Prison Service (SPS) is one with many opportunities. You will be deployed to various units alongside uniformed officers. Management Executive Scheme (MXS) (i) Extended Management Executive Scheme (E-MXS) An executive who is appointed under the Extended...

  • Patient Care Associate

    7 months ago


    Singapur, Singapore Parkway Pantai Limited Full time

    Working hrs: Monday - Friday / Staggered hrs between like 730am to 6pm Working location: Mount Elizabeth Orchard Hospital / Mount Elizabeth Novena Hospital / Gleneagles Hospital / Parkway East Hospital (Please indicate preference when applying)  Patient Care Associates (PCAs) work alongside other healthcare professionals, typically nurses,...

  • Prison Officer

    7 months ago


    Singapur, Singapore Singapore Prison Service Full time

    A UNIFORM CAREER WITH SPS - ARE YOU THE ONE WE ARE LOOKING FOR? As Captains of Lives, we are akin to the first drop of water that touches the pond and creating a ripple effect. Our work goes beyond being a guard. We aspire to create a positive impact in the lives of offenders, and inspire everyone, at every chance towards a society without re-offending. ...

  • Prison Officer

    7 months ago


    Singapur, Singapore Singapore Prison Service Full time

    A UNIFORM CAREER WITH SPS - ARE YOU THE ONE WE ARE LOOKING FOR? As Captains of Lives, we are akin to the first drop of water that touches the pond and creating a ripple effect. Our work goes beyond being a guard. We aspire to create a positive impact in the lives of offenders, and inspire everyone, at every chance towards a society without re-offending. ...


  • Singapur, Singapore Parkway Pantai Limited Full time

    The Role • Ensure all bills are processed timely upon discharge • Perform data entry of all Drs Fees and information from Drs Letter of Certificate into the system • Liaise with Drs/clinic staff and clinical codes for information pertaining to Drs fees, diagnosis codes, surgical codes • Follow-up with Drs/clinic staff for incomplete Drs...


  • Singapur, Singapore Tan Tock Seng Hospital (TTSH) Full time

    Challenges   As a Patient Service Associate at Emergency Department, you will be at the very forefront of operations tosupport the department in delivering patient care.   • Patients' and Visitors' registration• Billing and payment• Appointment scheduling (handling both in and outbound calls, facsimiles, and emails)• Observation ward monitoring:...