Executive (Patient Experience Office)

Reporting to the Senior Manager, you will be part of the Patient Relations and Feedback team working closely with clinicians and administrators. You will be responsible for managing both clinical and non-clinical feedback which includes conducting investigations, facilitating family conferences and hospital reviews, drafting reply to letters and liaising...

Job Description This is a new position created with a mission to provide quality care services to patients in a ward setting. The Patient Care Officer is a service professional who will work closely with our doctors, nurses and allied-health staff to provide quality care service and end-to-end care coordination for our patients.  The work of a...

Job Description This is a new position created with a mission to provide quality care services to patients in a ward setting. The Patient Care Officer is a service professional who will work closely with our doctors, nurses and allied-health staff to provide quality care service and end-to-end care coordination for our patients.  The work of a...

The Office of Patient Engagement (OPEN) is a new unit to deepenLKCMedicine's patient & public partnerships in medical research and education. You will be part of a dynamic team to embed Patient and Public Involvement and Engagement (PPIE) into the School's programmes and foster partnerships with patient advocates, patient organisations and other stakeholders...

Reporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline.You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general feedback and enquiries,...

Reporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to patients and families via walk-in as well as telephone calls to the OPE Hotline.You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general feedback and...

The jobholder will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. He/she aims to establish positive rapport with patients to improve the patients' hospital experiences and to deliver pyscho-social care for patients.Job...

This is a new position created with a mission to provide quality care services to patients in a ward setting. The Patient Care Officer is a service professional who will work closely with our doctors, nurses and allied-health staff to provide quality care service and end-to-end care coordination for our patients.  The work of a Patient Care Officer...

This is a new position created with a mission to provide quality care services to patients in a ward setting. The Patient Care Officer is a service professional who will work closely with our doctors, nurses and allied-health staff to provide quality care service and end-to-end care coordination for our patients.  The work of a Patient Care Officer...

The Role Working location: Mount Elizabeth Novena Hospital Working hrs: 5.5 days office hrs The Patient Relation Officer assists customers with all enquiries, is responsible for the patient registration and billing processes and appointment booking. The Patient Relation Officer will also offer excellent customer service to all customers...

The Role Working location: Mount Elizabeth Novena Hospital Working hrs: 5.5 days office hrs The Patient Relation Officer assists customers with all enquiries, is responsible for the patient registration and billing processes and appointment booking. The Patient Relation Officer will also offer excellent customer service to all customers...

The Role Location: Mount Elizabeth Novena Hospital Working Hours: 5.5 days office hours The Customer Relations Officer supports clients with inquiries, oversees patient registration, billing, and appointment scheduling. They are dedicated to delivering exceptional service to patients, their families, and referring physicians. Provide outstanding customer...

The Role • Ensure all bills are processed timely upon discharge • Perform data entry of all Drs Fees and information from Drs Letter of Certificate into the system • Liaise with Drs/clinic staff and clinical codes for information pertaining to Drs fees, diagnosis codes, surgical codes • Follow-up with Drs/clinic staff for incomplete Drs Letter of...

About this rolePatient Advocacy and Support Office functions to champion the fostering of a culture of patient and family-centred care and service excellence. It aims to improve patient and family experience and patient relations across the NUHS cluster. The main areas PASO are involved in include (but not limited to):Patient and Caregiver AdvocacyPatient...

About this rolePatient Advocacy and Support Office functions to champion the fostering of a culture of patient and family-centred care and service excellence. It aims to improve patient and family experience and patient relations across the NUHS cluster.The main areas PASO are involved in include (but not limited to):Patient and Caregiver AdvocacyPatient and...

NTU's Lee Kong Chian School of Medicine (LKCMedicine) is a leading medical school at the forefront of medical research and education. The Office of Patient Engagement (OPEN) is a new unit to deepen LKCMedicine's patient & public partnerships in medical research and education. You will be part of a dynamic team to embed Patient and Public Involvement and...

Reporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to patients and families via walk-in as well as telephone calls to the OPE Hotline.You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general feedback and...

Performs a mix of tasks to ensure a smooth patient journey by involving in patient engagement activities as well as effectively managing admission/discharge paperwork.a. Perform admission process• Generate bill estimate and provide financial counselling to patient/next of kin• advise patient on medisave / medishield / private shield / Corporate...

Performs a mix of tasks to ensure a smooth patient journey by involving in patient engagement activities as well as effectively managing admission/discharge paperwork.a. Perform admission process• Generate bill estimate and provide financial counselling to patient/next of kin• advise patient on medisave / medishield / private shield / Corporate...

Job Description Responsibilities: You will assist in the transformation of patient care processes and service outcomes. You will manage feedbacks from patients and caregivers, coordinate patient experience surveys, lead service improvement initiatives and collate feedback statistics for monthly management reports. You will also assist and facilitate...