Patient Experience Operations Manager
4 weeks ago
Job Summary
We are seeking a highly skilled Patient Experience Operations Manager to join our team at Khoo Teck Puat Hospital (KTPH). As a key member of our department, you will be responsible for executing the hospital's operations, managing resources, and providing patient engagement services in a personalized and efficient manner.
Key Responsibilities
- Ensure efficient operation of services in alignment with the hospital's strategic plans.
- Develop and monitor key performance indicators and ensure optimum utilization of resources within the department.
- Work with the team to manage all service feedback received, service recovery efforts, conflict resolution in daily operations, and engagement efforts like focus groups.
- Develop and manage the department's analytic capabilities and feedback channels.
- Collaborate with other departments and agencies to implement service quality initiatives.
- Identify and mitigate reputational risks to the organization due to service lapses.
Requirements
- Basic Degree in Business Administration, Informatics, Social Sciences, Marketing, or related fields.
- Minimum of 3 years in service industry/health-care related areas.
- Possess positive attitude, initiative, and keenness to learn.
- Possess strong analytical, good interpersonal, and communication skills.
- Knowledge of hospital operations will be an advantage.
- Knowledge and skills of computer software and data analysis.
- Knowledge of statistics.
About Us
Yishun Health is a network of medical institutions and health facilities of the National Healthcare Group in the north of Singapore. It comprises Admiralty Medical Centre, Khoo Teck Puat Hospital, and Yishun Community Hospital.
-
Patient Experience Manager
1 month ago
Singapur, Singapore Institute of Mental Health Full timeJob Title: Senior/ Executive, Patient Relations OfficeAbout the Role:We are seeking a highly skilled and experienced professional to join our team at the Institute of Mental Health. As a Senior/ Executive, Patient Relations Office, you will play a critical role in transforming patient care processes and service outcomes.Key Responsibilities:Manage feedback...
-
Executive (Patient Experience Office)
6 months ago
Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full timeJob Description You will execute the department’s operations, manage resources and provide patient engagement services in an efficient and personalized standard consistent with the hospital’s philosophy of care. You shall be responsible to plan, implement and support the hospital’s patient relations and service quality-related operations,...
-
Patient Care Officer
6 months ago
Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full timeJob Description This is a new position created with a mission to provide quality care services to patients in a ward setting. The Patient Care Officer is a service professional who will work closely with our doctors, nurses and allied-health staff to provide quality care service and end-to-end care coordination for our patients. The work of a...
-
Singapur, Singapore PAEDIATRICS, SURGERY AND UROLOGY PTE. LTD. Full timeRoles & ResponsibilitiesRegistered Nurse with Operation Theatre Experience - Performance Based Bonus, Medical Insurance Benefits and Work Life Balance.Requirements• Diploma in Nursing or Degree in Nursing.• Advanced Diploma in Peri-Operative Nursing or Peri-Anaesthesia• At least 6 months of work experience in the Operating Theatre• Registration with...
-
Patient Care Coordinator
2 months ago
Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full timeJob Title: Patient Care OfficerJob Summary:We are seeking a dedicated and compassionate Patient Care Officer to join our team at Khoo Teck Puat Hospital (KTPH). As a Patient Care Officer, you will play a vital role in providing quality care services to patients in a ward setting.Key Responsibilities:Provide caregiving duties and support to patients, in...
-
Patient Service Officer
3 days ago
Singapur, Singapore PeopleSolve Full timeAbout the job Patient Service Officer (Jurong East) As a Patient Service Officer, you will be part of a team who is focused on delivering high quality healthcare experiences for the patients: Attend to patient enquiries over the counter to provide information on clinic services.Update patient registration information and process medical records in accordance...
-
Patient Service Officer
3 days ago
Singapur, Singapore PeopleSolve Full timeAs a Patient Service Officer, you will be part of a team who is focused on delivering high quality healthcare experiences for the patients: Attend to patient enquiries over the counter to provide information on clinic services.Update patient registration information and process medical records in accordance with standard operating procedures and clinic...
-
Patient Service Associate
6 months ago
Singapur, Singapore Tan Tock Seng Hospital (TTSH) Full timeChallenges You will need to demonstrate care, empathy and professionalism in delivering prompt and excellentfrontline services to patients. You will handle the registration of patients' visits, appointment scheduling,collection of payments, and provide financial counselling. In addition, you will handle the administration ofpatients' records, and assist...
-
Patient Service Associate
1 month ago
Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full timeJob Title: Patient Service AssociateKhoo Teck Puat Hospital (KTPH) is seeking a highly skilled and dedicated Patient Service Associate to join our team.Key Responsibilities:Provide exceptional patient care and support to patients and their families.Manage patient admissions, discharges, and transfers efficiently and effectively.Process payments and handle...
-
Patient Care Technician
4 months ago
Singapur, Singapore RHI DVA Renal Healthcare, Inc Full time324 DeBaliviere Ave, St Louis, Missouri, 63112, United States of America DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to deliver...
-
Patient Care Technician
2 months ago
Singapur, Singapore TRC Total Renal Care Inc Full time10787 Nall Ave Ste 130, Overland Park, Kansas, 66211, United States of America DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to...
-
Patient Care Technician
3 months ago
Singapur, Singapore TRC Total Renal Care Inc Full time80 Westgate Plaza, Franklin, North Carolina, 28734, United States of America DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to...
-
Patient Care Technician
1 month ago
Singapur, Singapore TRC Total Renal Care Inc Full time391 Suwannee Trail St., Bowling Green, Kentucky, 42103, United States of America DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to...
-
Patient Service Associate
3 days ago
Singapur, Singapore PeopleSolve Full timeWhat We Offer: To be a part of a pioneer team in one of the Public Hospital in Singapore (North / Central Region)Great opportunities for Learning & Career DevelopmentA highly engaged and inclusive company culture.AWS+Variable Bonus What We're Looking For: Someone who is caring, has empathy, and can pay attention to the details, for the needs of their...
-
Patient Service Associate
5 months ago
Singapur, Singapore Minmed Group Pte Ltd Full timePatient Service Associate - (Contract) Role & Responsibilities:Ensure a comfortable experience for patientsProvide customer service including registration of patients, queue management, dispensing of medications, invoicing and collection of paymentSupport doctors for in clinic procedures and chaperonesPerform simple clinic procedures under guidanceManage...
-
Patient Service Associate
1 month ago
Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full timeJob Title: Patient Service AssociateJob Summary:We are seeking a Patient Service Associate to join our team at Khoo Teck Puat Hospital (KTPH). As a key member of our healthcare team, you will provide exceptional service to our patients and visitors, ensuring a positive experience throughout their journey with us.Key Responsibilities:Provide patient...
-
Patient Account Officer
1 month ago
Singapur, Singapore Parkway Pantai Limited Full timeThe RoleAs a key member of our team at Parkway Pantai Limited, you will be responsible for ensuring the timely processing of patient bills upon discharge. This involves performing data entry of doctors' fees and information from doctors' letters of certificate into our system.Key ResponsibilitiesEnsure accurate billing of doctors' feesVerify the accuracy of...
-
Patient Service Officer
6 months ago
Singapur, Singapore Parkway Pantai Limited Full timeThe Role Working location: Islandwide Parkway Shenton Clinics Working hrs: 44hrs / week including weekends and PH. (No overnight shift) Responsibilities: - Perform frontline operations that include (but not limited to) registration, appointment scheduling, referral booking, dispensing of medication and cashier duties. - Attend to walk-in...
-
Senior Patient Service Officer
1 month ago
Singapur, Singapore Parkway Pantai Limited Full timeAbout the RoleOverview of the Role:We are seeking a highly skilled and experienced Senior/Patient Service Officer to join our dynamic team at Parkway MediCenter (PMC) in Singapore – Woodleigh. As a key member of our team, you will play a vital role in managing patient flow to ensure a smooth and pleasant experience for our patients.Key...
-
Patient Care Associates
6 months ago
Singapur, Singapore Parkway Pantai Limited Full timeThe Role Patient Care Associates (PCAs) work alongside other healthcare professionals, typically nurses, to assist them with any additional duties where they need a helping hand. They can also support doctors, midwives and a broad spectrum of other healthcare professionals. They can also provide technical support in OTs Key accountabilities ...