Patient Experience Operations Manager

4 weeks ago


Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full time

Job Summary

We are seeking a highly skilled Patient Experience Operations Manager to join our team at Khoo Teck Puat Hospital (KTPH). As a key member of our department, you will be responsible for executing the hospital's operations, managing resources, and providing patient engagement services in a personalized and efficient manner.

Key Responsibilities

  • Ensure efficient operation of services in alignment with the hospital's strategic plans.
  • Develop and monitor key performance indicators and ensure optimum utilization of resources within the department.
  • Work with the team to manage all service feedback received, service recovery efforts, conflict resolution in daily operations, and engagement efforts like focus groups.
  • Develop and manage the department's analytic capabilities and feedback channels.
  • Collaborate with other departments and agencies to implement service quality initiatives.
  • Identify and mitigate reputational risks to the organization due to service lapses.

Requirements

  • Basic Degree in Business Administration, Informatics, Social Sciences, Marketing, or related fields.
  • Minimum of 3 years in service industry/health-care related areas.
  • Possess positive attitude, initiative, and keenness to learn.
  • Possess strong analytical, good interpersonal, and communication skills.
  • Knowledge of hospital operations will be an advantage.
  • Knowledge and skills of computer software and data analysis.
  • Knowledge of statistics.

About Us

Yishun Health is a network of medical institutions and health facilities of the National Healthcare Group in the north of Singapore. It comprises Admiralty Medical Centre, Khoo Teck Puat Hospital, and Yishun Community Hospital.



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