Patient Experience Manager
3 weeks ago
Job Title: Senior/ Executive, Patient Relations Office
About the Role:
We are seeking a highly skilled and experienced professional to join our team at the Institute of Mental Health. As a Senior/ Executive, Patient Relations Office, you will play a critical role in transforming patient care processes and service outcomes.
Key Responsibilities:
- Manage feedback from patients and caregivers, coordinate patient experience surveys, and lead service improvement initiatives.
- Collate feedback statistics for monthly management reports and support committees.
- Work closely with various stakeholders and partners to enhance our care delivery system.
- Assist and facilitate in multi-disciplinary projects.
Requirements:
- Degree in any discipline.
- Knowledge in feedback management process. Relevant experience in healthcare and/or project management will be an advantage.
- Strong interpersonal, coordination, and communication (written and verbal) skills.
- Team player and customer-oriented.
- Meticulous, systematic, and organized.
- Negotiation and change management skills.
What We Offer:
As a Senior/ Executive, Patient Relations Office, you will have the opportunity to work in a dynamic and supportive environment, contributing to the improvement of patient care and service outcomes. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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