Patient Experience Manager

4 weeks ago


Singapur, Singapore Institute of Mental Health Full time

Job Title: Senior/ Executive, Patient Relations Office

About the Role:

We are seeking a highly skilled and experienced professional to join our team at the Institute of Mental Health. As a Senior/ Executive, Patient Relations Office, you will play a critical role in transforming patient care processes and service outcomes.

Key Responsibilities:

  • Manage feedback from patients and caregivers, coordinate patient experience surveys, and lead service improvement initiatives.
  • Collate feedback statistics for monthly management reports and support committees.
  • Work closely with various stakeholders and partners to enhance our care delivery system.
  • Assist and facilitate in multi-disciplinary projects.

Requirements:

  • Degree in any discipline.
  • Knowledge in feedback management process. Relevant experience in healthcare and/or project management will be an advantage.
  • Strong interpersonal, coordination, and communication (written and verbal) skills.
  • Team player and customer-oriented.
  • Meticulous, systematic, and organized.
  • Negotiation and change management skills.

What We Offer:

As a Senior/ Executive, Patient Relations Office, you will have the opportunity to work in a dynamic and supportive environment, contributing to the improvement of patient care and service outcomes. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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